IT Delivery Manager

2 weeks ago

Mumbai, Maharashtra, India BNP Paribas Full time ₹ 45,00,000 - ₹ 1,20,00,000 per year

Position Purpose

We are seeking a dynamic leader with 12+ years of experience to head our Camunda BPM Center of Excellence (CoE). The ideal candidate will have demonstrated experience in running and leading a shared service center and/or possess a product mindset. The CoE is an inception phase, and the person will be responsible to build the team, engage with stakeholders, encourage adoption of the platform, setup the SLAs and performance metrics.

Direct Responsibilities

  • Team Building: Recruit, develop, and lead a high-performing team of 25 members.
  • Stakeholder Engagement: Collaborate effectively with stakeholders to understand and address their needs.
  • Platform Adoption: Encourage and drive the adoption of the Camunda BPM platform across the organization.
  • Service Level Agreements (SLAs): Establish and manage SLAs to ensure high-quality service delivery.
  • Performance Metrics: Define and monitor key performance indicators to drive operational excellence and continuous improvement.
  • Manage budgets and delivery.
  • Monitor organization and setup the right target operating mode.
  • Manage budgets, succession planning, upskilling, career progression, appraisal and compensation.
  • Ensure risks around technology, regulation, data-security, technology are identified and mitigated.
  • Own and execute Governance and Steering Committee meetings.
  • Propose strategic evolution of CoE.

Contributing Responsibilities

  • Contribute to ISPL / Global initiatives in the organisation

Technical & Behavioral Competencies

  • Excellent communicator - verbal & written.
  • Perfectionist striving for preciseness and quality.
  • Good understanding of CIB / International Banking functions.
  • Expert in Shared Service Center mode of working.
  • Understanding of GCC, Software delivery life-cycle processes.
  • Strong leadership and influencing skills.
  • Ability to prioritize while having competing priorities and meet strict deadlines.
  • Ability to organize, delegate, track.
  • Resourceful to quickly understand complexities involved, simplify, and provide the way forward.
  • Strive for automation of tasks and adoption of pertinent tools.
  • Personal drive to make a difference.

Nice to have Skills:

Prior association with a BPM tool / Camunda

Handson Data Analytics / AI / Java platforms.

Facilitation skills for driving workshops.

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Communication skills - oral & written

Decision Making

Attention to detail / rigor

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Ability to set up relevant performance indicators

Ability to manage / facilitate a meeting, seminar, committee, training

Ability to inspire others & generate people's commitment

Ability to develop and leverage networks

Ability to anticipate business / strategic evolution

Education Level:

Master Degree or equivalent

Experience Level

At least 12 years

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