Account Delivery Manager

3 days ago

Mumbai, Maharashtra, India HP Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Summary

  • This role is responsible for fostering exceptional customer satisfaction through ownership of operational relationships, managing risks, and driving SLA delivery. The role leads teams and solves complex issues, contributing to strategic growth and seamless service delivery. The role proactively manages issues that could impact service delivery, identifies and drives transformation optimization while managing scope, resources, cost of delivery and coordination.

Responsibilities

  • Develops and nurtures excellent customer satisfaction by owning operational relationships and understanding local requirements for strategic contributions.
  • Serves as the primary contact for operational issues, managing performance metrics, reporting, and communication.
  • Manages expense targets and ensures performance goals for service delivery, implementing corrective actions as needed.
  • Manages risk for low-risk projects and supports timely, cost-effective SLA delivery across functions.
  • Leads a team for seamless service delivery, contributes to service delivery plans, and supports custom solutions.
  • Provides support to all account delivery managers within assigned region on issues such as management of difficult accounts and high-quality customer communications.
  • Measures and reports KPIs, identifies revenue opportunities, and ensures compliance with policies and regulations.
  • Drives alignment around business review meetings, regular reporting intervals, structures, and cadences.
  • Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
  • Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.

Education & Experience Recommended

  • Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically has 4-7 years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications

NA

Knowledge & Skills

NA

Cross-Org Skills

  • Effective Communication
  • Results Orientation
  • Learning Agility
  • Digital Fluency
  • Customer Centricity

Impact & Scope

  • Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity

  • Responds to moderately complex issues within established guidelines.

Disclaimer

  • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

  • Account Delivery Manager

    5 days ago

    Mumbai, Maharashtra, India HP Full time ₹ 8,00,000 - ₹ 16,00,000 per year

    Account Delivery ManagerDescription -Job Summary• This role is responsible for fostering exceptional customer satisfaction through ownership of operational relationships, managing risks, and driving SLA delivery. The role leads teams and solves complex issues, contributing to strategic growth and seamless service delivery. The role proactively manages...

  • Account Manager – Technical Service Delivery

    1 week ago

    Mumbai, Maharashtra, India Jio Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description: Account Manager Technical Service DeliveryLocation: Navi Mumbai Experience: 15-20 years Employment Type: Full-Time Reports To: Delivery Head / Program DirectorJob Summary:We are looking for an experienced Account Manager with a strong background in technical service delivery to manage internal technology teams and ensure end-to-end client...

  • Senior Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India Princeton IT America Full time ₹ 10,00,000 - ₹ 20,00,000 per year

    Job Title: Service Delivery ManagerLocation: MumbaiExperience: 10-12 yearsThe Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer meetings, capacity planning and...

  • Service Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India Narpavi Soft Solutions Full time ₹ 9,72,000 - ₹ 1,80,00,000 per year

    Job Title: Service Delivery ManagerLocation: MumbaiExperience: 10-12 yearsSalary : 20 LPAThe Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer meetings,...

  • Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India Lepton Software Export & Research Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Responsibility :Responsible for managing software delivery projects and related activities in accordance with the mission and goals of the organization.Producing accurate and timely reporting of project status throughout its life cycle.Accountable for managing Product development and service delivery.Responsible for managing the project cost as per...

  • Junior Service Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India Suzva Software Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer meetings, capacity planning and forecast, operations and headcount forecast and budgeting, vendor...

  • Sr Service Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India Princeton IT America Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Title: Service Delivery ManagerLocation: MumbaiExperience: 10-12 yearsLooking For Immediate JoinersThe Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer...

  • Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India KnowledgeWorks Global (KGL) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Hybrid role : Monday to Thursday work from home. Friday : Work from officeROLES & RESPONSIBILITIESWork closely with Project Owner to develop detailed project plan, monitor project progress to ensure it stay on track and meet deadline Report project status to stakeholders, and facilitate team-wise communicationSupport and promote quality assurance goals for...

  • Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India Intellics Global Services Mumbai Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position : Delivery Manager-IT Staffing Division (Work from home)Experience: yearsJob Location :- Permanent WFH REMOTEFemale candidates onlyJob Description:Competent professional with over 7-10 years of rich & extensive experience in Recruiting, Temp Staffing & Business ManagementStrong expertise in Head Hunting, Candidate Management, and other Talent...

  • Service Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India Quotient Consultancy Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Service Delivery Manager (BKC/ Opera House) Leading BANKInterested please connect MAHEK and drop CV at JOB PURPOSEAs an Associate / Service Delivery Manager the incumbent is required to have a customer centric approach and passion for servicing the clients and ensuring our clients have a delightful experience by delivering high-quality, speedy and...