Training Manager

Job Summary:

An experienced Training Manager with 5-6 years of hands-on experience in building and running training programs. The person will oversee product & process training, behavioural & soft skills learning, content creation and management, and end-to-end Learning Management System operations. The ideal candidate is a strategic thinker, excellent communicator in English, who can lead both program design and delivery, as well as manage stakeholders across functions.

Key Responsibilities:

● Perform Training Needs Analysis (TNA) across departments to identify gaps — for product knowledge, process adherence, soft skills, behaviour, etc.

● Design, develop, and maintain structured training curricula for:

○ Product training (new launches, features, functionality)

○ Process training (standard operating procedures, workflows)

○ Soft skills & behavioural training (communication, leadership, teamwork, conflict resolution, etc.)

● Oversee content creation & management, including:

○ Drafting course materials, facilitator guides, job aids

○ Creating engaging multimedia / e-learning modules

○ Managing updates / version control for training content

● Manage the Learning Management System (LMS): setting up courses, uploading content, tracking progress and completion, generating reports and dashboards, pushing notifications / reminders.

● Deliver training sessions (onsite, virtual, hybrid) and facilitate "Train-the-Trainer" or internal trainer coaching so internal teams can scale training delivery.

● Develop evaluation metrics: pre- & post-training assessments; feedback surveys; measuring learning outcomes, behaviour change, and business impact. Actively analyze results and refine training programs.

● Prepare and manage the training calendar: scheduling, ensuring timely delivery of required training sessions (onboarding, refresher, mandatory / safety training).

● Stakeholder management: collaborate with departments to ensure training aligns with business goals, product roadmaps, process changes, quality targets.

● Keep abreast of industry best practices and emerging trends in L&D (instructional design, adult learning theory, micro-learning, digital tools, authoring tools, etc.).

Required Qualifications & Skills:

● Experience: 5-6 years in Learning & Development / Training roles, preferably including responsibility for product/process training and content development.

● Strong hands-on experience with LMS tools (setting up courses, monitoring, reporting, assessments).

● Excellent English communication skills, both verbal & written.

● Experience creating content: e-learning modules, assessments, job aids, facilitator materials.

● Proven ability in soft skills & behavioural training: designing and delivering sessions, measuring effectiveness.

● Strong project management skills: able to manage multiple training initiatives, set timelines, coordinate cross-functional teams.

● Analytic ability: set KPIs, track metrics, draw insights and iterate on training designs. Knowledge of Excel/Google Sheet is a must.

Preferred:

● Bachelor's degree in Business / HR / Education / Communications or related. A Master's degree is a PLUS.

● Certifications in Training / Instructional Design / Learning & Development (e.g. CPTD, ATD, SHRM-L⁄D etc.).

● Familiarity with modern content creation tools.

● Experience with virtual learning platforms, webinars, hybrid training.

● Experience managing a small team of trainers or L&D support staff.

● Excellent stakeholder management skills and ability to influence across levels. Key Competencies

● Leadership & ownership

● Creativity & innovation in instructional design

● Attention to detail & quality mindset

● Adaptability & agility in responding to changing business or product needs

● Collaboration & interpersonal skills

● Learner-centric mindset: empathy, understanding varying learning styles