Customer Care Executive

2 days ago


Marol Naka Mumbai Maharashtra, India OnsiteGO Full time ₹ 3,15,000 - ₹ 4,20,000 per year

Job Purpose: We are looking an experienced Customer Excellence for managing large Volume of incoming calls/emails.

Responsibilities:

  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Take the extra mile to engage customers
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
  • Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service
  • Escalate well deserved calls to the Escalations team as per the defined standards and protocol
  • Follow communication procedures, guidelines and policies

Desired candidate profile:

  • Excellent written and verbal commutations skills
  • Excellent customer service skills, including maintaining focus on the customer issues
  • BPO/KPO Experience is must
  • Flexible with the working schedule
  • Should be from blended process
  • Should have good experience in Inbound calls/emails/chat process.

Experience: 2+ years

Qualification: Graduate

Should be proficient in Tamil Language

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

Speak with the employer



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