Customer Care Executive

7 days ago

Marol Naka Mumbai Maharashtra, India Soulflower Co Ltd Full time

Inbound Calls:

- Answer incoming customer calls promptly and professionally.
- Listen to customer inquiries, concerns, and issues attentively.
- Provide accurate information, assistance, and resolutions to customers' questions and problems.
- Document call details and follow-up actions accurately in the system.

Outbound Calls:

- Make outbound calls to customers for follow-up, updates, and issue resolution.
- Provide proactive support and gather feedback to enhance customer satisfaction.
- Communicate relevant information and promotions effectively.
- Address customer inquiries, complaints, and requests through written communication.

Customer Satisfaction:

- Strive to meet or exceed customer satisfaction and service quality standards.
- Identify opportunities to improve the customer experience and recommend process enhancements.

Product Knowledge:

- Stay up-to-date with product or service knowledge to address customer inquiries effectively.
- Continuously update oneself with company policies, procedures, and promotions.

Problem Resolution:

- Investigate and resolve customer complaints or issues with empathy and professionalism.
- Escalate complex or unresolved issues to higher management when necessary.

Qualification and Experience:

- High school diploma or equivalent.
- Prior customer service experience a plus.
- Excellent communication skills.
- Basic computer proficiency.
- Team player with good problem-solving skills.

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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