Technical Support Voice

3 days ago

Rajarhat, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Roles and Responsibility

  • Handle customer inquiries and resolve technical issues via phone, email, or chat.
  • Provide timely and effective solutions to customer complaints and concerns.
  • Collaborate with internal teams to resolve complex technical issues.
  • Document customer interactions and issue resolutions.
  • Continuously update knowledge of products and services to provide accurate information.
  • Meet performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

  • Excellent communication and problem-solving skills are essential.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong analytical and troubleshooting skills are required.
  • Experience with CRM software and ticketing systems is preferred.
  • Ability to adapt to changing processes and procedures.
  • Strong attention to detail and organizational skills are necessary.

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