Email Process Executive

3 days ago

Rajarhat, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Roles and Responsibility

  • Manage and process customer inquiries via email.
  • Provide timely and professional responses to customer queries.
  • Utilize strong analytical and problem-solving skills to resolve complex issues.
  • Collaborate with internal teams to improve processes and procedures.
  • Maintain accurate records of customer interactions and transactions.
  • Identify and escalate potential issues or concerns to senior management.

Job Requirements

  • Strong knowledge of email processing and non-voice chat support.
  • Excellent written and verbal communication skills.
  • Ability to work in a team environment and collaborate with colleagues.
  • Strong attention to detail and organizational skills.
  • Familiarity with CRM software and ticketing systems.
  • Ability to adapt to changing priorities and deadlines.

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