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P&C Services(HR Services) Agent
2 weeks ago
- Enable high quality and efficient HR Service delivery from P&C Services by contributing to the development, maintenance and improvement of P&C Services under the guidance from Head of P&C Services and the Center of Expertise organization.
- HR processes in scope cover the following process areas: master data, reporting, learning and development, reward and recognition, and talent management.
- Review the processes from centralized P&C Services delivery perspective to provide input for different stakeholders to ensure process alignment.
- Provide input for the Center of Expertise organization for process development through continuous improvement & LEAN methodology to simplify the ways of working.
- Train and coach P&C Services team regarding different HR process and tool related topics and support them in resolving queries relating to these.
- Participate to supporting and advising employees and managers in using HR tools and support them in different P&C processes related questions and administrative actions.
- Participate to processing different transactions and handling employee and managers queries.
- Respecting targets for quality and service level agreements. Executing quality checks at various stages of the process and keeping the quality statistics reporting up to date
- Working closely together with other P&C colleagues within P&C Services, Center of Expertise and Unit HR roles to support business and provide smooth and consistent user experience.
- Reporting time and other process performance data based on request.
- Maintaining working instructions and knowledge base.
- Supporting process improvements and harmonization activities.
- Participation in team meetings, process analysis and improvement actions.
- Experience and knowledge in different HR processes (master data, reporting, learning and development, reward and recognition, and talent management)
- Experience in using Workday and/or other HR solutions as an advantage.
- Experience of working in a shared service center.
- Experience in Voice based process will be an added advantage.
- Strong working language skills required for English, Hindi and at least 2 Indian regional languages (preferably Telugu or Kannada). All other languages are considered an asset.
- Empathy and true service mindset to ensure great employee experience for the service delivery.
- Promoting two-way communication with an exchange of information, opinion and feelings
- Actively listening to the input of others and summarizing information to ensure they have been understood.
- Willingness to work in different time zones / shifts to meet business requirements.
- Ability to create reports and analyze data.
- Problem solving skills.
- Quality focus
- Career progression and opportunities within a global organization
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills
- You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded
Kone
