Customer Support Executive

3 days ago

Bengaluru, Karnataka, India f48c4e71-786d-4234-897f-bfb403e0e613 Full time ₹ 3,12,000 per year

Job Title:
 Customer Support Executive – Flipkart Process

Job Category:
 BPO / Voice Process

Shift Timings:
 Rotational Shifts

Employment Type:
 Full-Time

Work Type:
 Work from Office

Job Description:

We are hiring energetic and customer-focused professionals for the 
Flipkart Voice Process
. This is a full-time, on-site role designed for individuals who are passionate about delivering excellent service and communication.

As a 
Customer Support Executive
, you will be responsible for managing customer queries via inbound or outbound calls, maintaining service levels, and ensuring customer satisfaction for one of India's largest e-commerce brands — Flipkart.

We are looking for candidates who have at least one year of experience in any domain, possess strong communication skills in both English and Hindi, and are comfortable working in a fast-paced environment. Immediate joiners are highly preferred.

Key Responsibilities:

  • Handle customer queries and complaints via calls professionally and promptly
  • Maintain service quality as per Flipkart standards
  • Ensure quick resolution and customer satisfaction in every interaction
  • Update call records and maintain accurate documentation
  • Coordinate with internal teams to ensure issue closure
  • Meet performance targets including attendance, quality, and productivity

Eligibility Criteria:

  • Minimum education: 12th pass (Higher Secondary) or above
  • Minimum 1 year of experience in any field/domain
  • Strong fluency in both 
    English
     and 
    Hindi
     (verbal communication)
  • Must be willing to work in rotational shifts
  • Immediate joiners will be given priority

Salary & Benefits:

  • CTC:
     ₹26,000/month
  • Take-Home Salary:
     ₹22,000/month
  • Attendance Bonus:
     ₹3,500/month
  • Performance Incentives:
     Up to ₹80,000/month based on KPIs

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