
CRM Head
13 hours ago
Build strategies that deliver consistent, positive customer experiences
Monitor customer sentiment (NPS, CSAT, feedback) & implement improvements
Act as the custodian of customer happiness—making customers feel heard & appreciated
Develop & execute CRM strategies to maximize repeat purchases & loyalty
Create personalized, human-driven customer journeys
Design loyalty & engagement programs to reward & surprise customers
Analyze customer behavior to reduce pain points & boost happiness
Leverage CRM tools & automation for timely, relevant communication
What We're Looking For:
Strong knowledge of CRM platforms (WebEngage, MoEngage, Salesforce, Zoho, HubSpot, etc.)
Proven track record in retention, lifecycle marketing, & loyalty management
Passion for customer-first thinking & customer experience
Analytical mindset with strong communication & leadership skills
Qualifications & Experience:
Bachelor's/Master's in Marketing, Business Administration, or related field
2 years in CRM/Retention/Customer Experience roles
D2C experience (preferably with fashion brands) and have worked on Shopify (must)
Experience handling end-to-end CRM tools with a strong D2C brand is a must
Apply now:
Job Types: Full-time, Permanent
Pay: ₹20, ₹50,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Work from home
Experience:
- CRM software: 2 years (Required)
- Fashion retail: 2 years (Required)
- D2C: 1 year (Required)
Work Location: In person
-
Head Crm
2 weeks ago
Gurgaon, Haryana, India Berry Developers & Infrastructure Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesCustomer Lifecycle Management:Oversee the entire customer journey, from initial booking and documentation to possession, payment collection, and post-sales support.CRM System Management:Manage and update the CRM system to track client interactions, maintain accurate data, and support sales and marketing efforts.Process Execution &...
-
Regional Head CRM
2 weeks ago
Gurgaon, Haryana, India Birla Estates Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPurpose : To lead customer relationship management for the assigned region for ensuring exceptional customer experiences, adherence to standards, and driving continuous improvement initiatives thereby adding value to the function.Principal AccountabilitiesCustomer Experience - Oversee the preparation of initial drafts in collaboration with the legal team...
-
CRM Manager
1 week ago
Gurgaon, Haryana, India RISEONIC REALTY PRIVATE LIMITED Full time ₹ 40,000 - ₹ 6,00,045 per yearCRM Manager Job Profile (Real Estate Experience is Mandatory)A CRM (Customer Relationship Management) Manager in the real estate sector plays a pivotal role in managing client relationships, ensuring customer satisfaction, and supporting sales and post-sales processes. This position is critical for both residential and commercial real estate projects.Key...
-
Senior CRM Executive
2 weeks ago
Gurgaon, Haryana, India Legend Group Full time ₹ 3,00,000 - ₹ 3,50,000 per yearJob Title:Senior CRM ExecutiveJob Summary:The Senior CRM Executive is responsible for managing and optimizing customer relationship management (CRM) strategies to enhance customer engagement, retention, and lifetime value. This role involves overseeing CRM campaigns, customer data analysis, marketing automation, and collaboration with cross-functional teams...
-
Salesforce Practice Head
1 week ago
Gurgaon, Haryana, India Melonleaf Consulting Full time US$ 1,50,000 - US$ 2,00,000 per yearCompany DescriptionMelonleaf Consulting is a leading Salesforce Silver Partner specializing in Consulting, Implementation, and Innovative Technology services. With an offshore support center in India, we provide exceptional support and development potential to clients worldwide. Our certified professionals excel in Salesforce solutions, CRM Strategy, Design,...
-
Head of Practice Management
4 days ago
Gurgaon, Haryana, India Incedo Inc. Full time US$ 1,20,000 - US$ 2,00,000 per yearThis role will be reporting to Head of Sales Strategy & Sales Excellence based out of Gurgaon office of Incedo. The function is responsible for growth of the firm and practices, wherein we perform sales strategy & transformation, detailed account planning for existing clients, defining market whitespaces and sweet spots for New Business Development, defining...
-
sales head
2 weeks ago
Gurgaon, Haryana, India NIIT Limited Full time ₹ 15,00,000 - ₹ 20,00,000 per yearJob SummaryJob Overview:The Head of Sales for NIIT Digital will lead both offline (Field & Learners Hub) and Inside Sales Teams. This role involves collaboration with Product, Marketing, and other stakeholders to drive growth and meet revenue/P&L targets. The ideal candidate should have proven experience in driving sales within an e-commerce, edtech, or...
-
Head of Admissions
2 weeks ago
Gurgaon, Haryana, India Academy Of Pastry & Culinary Arts Full timeJob DescriptionRole OverviewThe Head of Admissions will lead the admissions function at APCA Gurgaon, driving student enrolment strategies, managing the admissions team, and ensuring a smooth and effective admissions process.Key Responsibilities- Admissions Strategy & Planning- Develop and implement annual admissions plans aligned with business targets.-...
-
Regional Sales Head
1 week ago
Gurgaon, Haryana, India Swish Club Full timeAbout This Role:- We are looking for a driven Regional Sales Head who will lead our go-to-market for startups and SMBs across North India.- You'll be on the frontlines of our growth - identifying funded startups and fast-growing SMBs, building founder/CXO relationships, and helping them switch to a smarter way of acquiring laptops and IT infrastructure.-...
-
Xeno - Implementation Head
1 week ago
Gurgaon, Haryana, India XENO PRIVATE LIMITED Full timeAbout XenoXeno is an AI-powered customer engagement platform designed specifically for retailers, enabling them to maximize repeat revenue through personalized marketing campaigns. We collaborate with leading brands such as Tommy Hilfiger, Calvin Klein, Jack & Jones, Levi's, Taco Bell, and Barbeque Nation. With the surge in digital retail, we've experienced...