D2C Manager

2 weeks ago


Delhi NCR, India Pansari Industries Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

1. Website & App Management

  • Oversee end-to-end management of D2C website (PHP-based) and mobile app.
  • Implement sales schemes, festive promotions, and seasonal campaigns.
  • Ensure smooth UI/UX for enhanced customer journeys.

2. Sales & Growth Strategy

  • Drive online revenue through digital campaigns and partnerships.
  • Develop and execute promotional strategies to maximise sales.
  • Align online sales targets with overall business objectives.

3. Marketing & CRM

  • Collaborate with digital agencies/internal teams for ROI-positive campaigns.
  • Leverage CRM tools for Email, SMS, and WhatsApp marketing.
  • Execute re-engagement campaigns to improve retention.

4. Inventory, Operations & Logistics

  • Coordinate with supply chain & warehouse teams for smooth order flow.
  • Manage logistics for timely last-mile delivery.
  • Track order fulfilment, returns, and customer satisfaction.

5. Brand Experience & Customer Support

  • Maintain strong brand storytelling across D2C channels.
  • Handle team for customer queries/complaints via integrated support (chat/email).
  • Implement loyalty and rewards programs to drive customer retention.

Preferred candidate profile

  • Strong expertise in D2C sales, digital marketing, and e-commerce tools.
  • Hands-on with website/app management & CRM systems.
  • Excellent team management and cross-functional coordination skills.


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