Team leader

2 days ago

Marathahalli Village, Karnataka, India Itsy Bitsy Pvt Ltd Full time ₹ 3,60,000 - ₹ 4,80,000 per year

Dear candidate

Greetings

International & Domestic OperationsLocation: [Insert Location]

We are seeking a dynamic and experienced Team Leader to manage both international and domestic teams/operations. The ideal candidate will be responsible for overseeing day-to-day processes, ensuring service-level agreements (SLAs) are met, guiding team performance, and driving customer satisfaction across global and local channels.

Key Responsibilities:

  • Lead and supervise a team handling international and domestic operations.
  • Manage daily workflows to ensure seamless coordination between domestic and international processes.
  • Set performance targets and monitor team KPIs.
  • Conduct regular team meetings, coaching sessions, and performance reviews.
  • Ensure compliance with company policies, regional regulations, and quality standards.
  • Resolve escalations promptly and effectively from both domestic and international clients/customers.
  • Coordinate with cross-functional departments (logistics, sales, customer service, finance, etc.).
  • Prepare and submit operational reports and performance analysis to senior management.
  • Identify gaps in processes and suggest improvements to increase efficiency and customer satisfaction.
  • Train new hires and provide ongoing support for professional development.

Requirements:

  • Bachelor's degree in Business, Management, Logistics, or related field.
  • 3–5 years of experience in operations or customer service, with at least 1–2 years in a team lead or supervisory role.
  • Experience handling both international and domestic operations is preferred.
  • Excellent leadership, interpersonal, and conflict-resolution skills.
  • Strong organizational and multitasking abilities.
  • Proficient in MS Office; familiarity with CRM, ERP, or logistics platforms is a plus.
  • Ability to work in a fast-paced, deadline-driven environment.
  • Flexibility to work in shifts, including weekends or holidays, if required.

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

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