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CRM Manager

2 weeks ago

Mohali, Punjab, India TECH SOFT SOLUTIONS Full time ₹ 4,00,000 - ₹ 5,00,000 per year

We are seeking a proactive and customer-focused CRM Manager to manage client relationships and ensure a seamless customer experience in the real estate domain. The ideal candidate should have strong communication, problem-solving, and client-handling skills with prior experience in real estate CRM.

Key Responsibilities

  • Build and maintain strong relationships with clients to ensure customer satisfaction.
  • Handle customer queries, grievances, and post-sales support effectively.
  • Coordinate with sales, operations, and project teams to provide timely updates to clients.
  • Maintain accurate records of client communications and project progress.
  • Monitor customer feedback and suggest improvements in processes.
  • Prepare reports and dashboards for management on customer interactions.
  • Ensure smooth execution of agreements, documentation, and handover process.

Required Skills & Knowledge

  • Excellent communication and interpersonal skills.
  • Strong client-handling and problem-solving abilities.
  • Knowledge of CRM software/tools & MS Office.
  • Ability to work in a fast-paced real estate environment.
  • Good coordination and follow-up skills.

Education & Experience

  • Graduate / Postgraduate.
  • Relevant experience in CRM, preferably in the real estate industry.

Job Types: Full-time, Permanent

Pay: ₹40, ₹50,000.00 per month

Experience:

  • CRM: 4 years (Preferred)
  • Real estate: 3 years (Preferred)

Language:

  • English (Preferred)

Location:

  • Mohali, Punjab (Preferred)

Work Location: In person