Tech Support Executive
7 days ago
Roles and Responsibilities
- Provide technical support to customers through phone, email, or chat channels.
- Troubleshoot and resolve customer issues related to software products and services.
- Collaborate with internal teams to identify root causes of problems and implement solutions.
- Document customer interactions using ticketing tools like ServiceNow or similar platforms.
- Escalate complex issues to senior team members or other departments as needed.
Job Type: Full-time
Work Location: In person
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