Tech Support Executive

7 days ago

Nagpur, Maharashtra, India MS Terrain Energy Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities

  • Provide technical support to customers through phone, email, or chat channels.
  • Troubleshoot and resolve customer issues related to software products and services.
  • Collaborate with internal teams to identify root causes of problems and implement solutions.
  • Document customer interactions using ticketing tools like ServiceNow or similar platforms.
  • Escalate complex issues to senior team members or other departments as needed.

Job Type: Full-time

Work Location: In person

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