Communication Coach

*What We Offer:*At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

It started with one ridiculously good idea - Create a different breed of BPO We at TaskUs

understand that achieving growth for our partners requires a culture of constant motion;

exploring new technologies, being ready to handle any challenge in a moments notice,

mastering consistency in an ever-changing world thats what it takes to get there. If that's

something you want to be a part of, apply today

The Communication Coach is responsible for helping Teammates develop language and

communication skills. The main tasks of the role are the following: design, develop,

implement, track and measure effectiveness of the learning intervention provided. The

Communication Coach is also expected to take part in a near hire onboarding program.

The Communication Coach is expected to be a great communicator with the ability to

effectively describe complex ideas and processes to different audiences. An effective

Communications Coach is highly organized, proficient in time management, and is

comfortable speaking and interacting in front of an audience.

Responsibilities:

Conduct a study to identify language and communications training needs

Create a plan to prioritize intervention for each type of communication learning need

Collaborate with the training manager in creating the Language and

Communication training calendar for the year to equip and fill in competency gaps

Design, develop, implement, measure effectiveness, and track strategic and

tactical Leadership and Communications Skills Trainings

Schedule and facilitate appropriate coaching sessions

Oversee and facilitate workshops and individual coaching sessions when appropriate

Prepare training aides such as module summaries, videos, and presentations

Train and guide new employees

Develop monitoring systems to ensure that progress of all employees in the

program is being tracked

Align with the established training strategy and determine the

appropriate methodology to be used

Partner with external vendors who can help in supplementing internal

training courses

Qualifications:

At least 2 years of Language and Communications Coaching/Training experience

in either the BPO, Contact Centre, KPO, or Digital Marketing industries

Solid knowledge and experience in Language specific measures and interventions

Excellent facilitation skills

Strong English speaking and writing

Knowledge and experience on Effectiveness Measures for both language

and communications

Project Management Skills

Stakeholder Management Skills

Excellent Coaching Skills

Partnership and relationship building skills

*How We Partner To Protect You:* TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

*DEI:In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.*

We invite you to explore all TaskUs career opportunities and apply through the provided URL.