Communication Coach

1 week ago

Noida, Uttar Pradesh, India DemandX Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Position Title:

Communications Trainer

Department:

Training and Development

Location:

Noida

Working time :

7pm - 4am (5 Days working)

Employment Type:

Full-Time

About Us:

DemandX is a vertically integrated case acquisition solution for law firms. We combine marketing, technology and intake to generate cases at scale

Job Summary:

The Voice and Accent Trainer will be responsible for enhancing the communication skills of contact center agents, focusing on voice modulation, accent neutralization, pronunciation, and overall language proficiency. The trainer will develop and deliver training programs that improve the agents' ability to interact effectively and professionally with customers from diverse backgrounds.

Key Responsibilities:

  • Training Delivery:
  • Conduct communication training sessions for new hires and existing employees.
  • Develop and implement customized training programs to meet the specific needs of the contact center.
  • Use various training methods, including classroom sessions, workshops, and one-on-one coaching.
  • Curriculum Development:
  • Design and update training materials, including manuals, presentations, and exercises.

  • Create assessments to measure the effectiveness of training programs and identify areas for improvement.

  • Assessment and Feedback:

  • Evaluate trainees' progress through regular assessments, recordings, and live call monitoring.
  • Provide constructive feedback and guidance to help agents improve their communication skills.
  • Continuous Improvement:
  • Stay updated with the latest trends and best practices in voice and accent training.
  • Continuously review and enhance training programs to ensure they remain relevant and effective.
  • Collaboration:
  • Work closely with team leaders and quality assurance to identify training needs and performance gaps.
  • Collaborate with the HR department to integrate voice and accent training into the overall training strategy.
  • Reporting:
  • Maintain training records and prepare reports on training activities, progress, and outcomes.
  • Monitor the impact of training programs on agent performance and customer satisfaction.

Qualifications:

  • Education:

Bachelor's degree
- Experience:
- At least 3 years of proven experience  as a communications / voice and accent trainer.
- Experience in an international BPO is preferred.
- Must have supported US customers
- Skills:
- Excellent command of English, including grammar, pronunciation, and fluency.
- Strong understanding of different accents and the ability to teach accent neutralization.
- Effective training and presentation skills.
- Strong interpersonal and communication skills.
- Ability to motivate and inspire trainees.
- Technical Proficiency:

Familiarity with training tools and software, including e-learning platforms, is a plus.

Personal Attributes:

  • Ability to understand trainees' challenges and provide supportive guidance.
  • Ability to adjust training methods based on the needs of different learners.
  • Keen ear for nuances in speech and the ability to correct them effectively.
  • Enthusiasm for helping others improve their skills and achieve their potential.

  • Fitness Coach

    3 days ago

    Noida, Uttar Pradesh, India Anytime Fitness Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAnytime Fitness is a globally recognized and rapidly growing fitness franchise, helping over three million members in more than 3,000 gyms worldwide achieve their health goals. Honored as the world's "Top Global Franchise" by Entrepreneur magazine, the franchise offers a unique blend of convenience, affordability, and support, allowing...

  • Outbound Team Coach

    2 weeks ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    811 Digital - Outbound Team Coach-Digital Banking Kotak 811-CEC-VKYC JD – 811 CEC TrainerExceptional interpersonal and communication skills Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. Plan and Conduct Refresher on predetermined frequencies and ensure...

  • Freelance English Communication

    1 week ago

    Noida, Uttar Pradesh, India Positive Vibes Consulting Pvt. Ltd. Full time ₹ 48,000 - ₹ 96,000 per year

    Hiring Freelance English Communication and Voice-Accent Skill TrainerLocation:NoidaEngagement Type:Freelance / Part-TimeBudget:₹5,000 – ₹8,000 per sessionAbout the OpportunityWe are hiring on behalf of our client for an experiencedVoice, Accent & Communication Skills Trainer. The trainer will be responsible for enhancing communication skills of...

  • Sports coach

    7 days ago

    Noida, Uttar Pradesh, India Curioboat Full time ₹ 4,66,000 per year

    HOW TO APPLYBelow is only a brief summary. Read the detailed role, job descriptions and about the company through the company careers page -Apply using the form on the company careers page - . We only proceed with the recruitment process with applicants who applied through the company form on the careers page.About CURIOBOATSpaceBoat recently launched...

  • Health Coach Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Goodveda Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a motivated and experienced Dietitian with a strong focus on sales (60% sales, 40% nutrition consulting) to join our team. The ideal candidate will be responsible for actively engaging in sales activities to promote our products and services while also providing nutritional counseling and developing personalized diet plans. This role requires...

  • Key Account Manager

    2 weeks ago

    Noida, Uttar Pradesh, India PW (PhysicsWallah) Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Job Description: Key Account Manager – Sales, Partnerships & Business Development (Manager), External Coaching PartnershipsDepartment: FinZOrganization: Physics WallahPosition Summary:As aKey Account ManagerforExternal Coaching Partnershipsat FinZ, you will be responsible for building, managing, and expanding relationships with leading coaching institutes...

  • Learning & Development Professional

    3 days ago

    Noida, Uttar Pradesh, India Infinity Labs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Mandatory Skills:Bachelors degree in HR, Psychology, Communication, Business, or a related field.Certification in soft skills training, coaching, or instructional design is a plus.Proven experience (5+ years) as a Soft Skills Trainer, Corporate Trainer, or similar role.Strong presentation and facilitation skills with the ability to engage diverse...

  • Telesales Team Lead-life insurance

    1 day ago

    Noida, Uttar Pradesh, India Trustline Insurance broker pvt ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Leadership & Management: Proven ability to lead, motivate, and manage a team. Communication & Interpersonal Skills: Excellent communication, coaching, and interpersonal skills.experience: Prior experience in life insurance sales.

  • Corporate Trainer

    1 week ago

    Noida, Uttar Pradesh, India Meds Talent LLC Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    Corporate Communications TrainerNight Shift (7:30 PM - 4:30 AM IST)Location: Noida, UPSalary: INR 30,000 – INR 50,000 per monthAbout the RoleWe are seeking an experiencedCorporate Communications Trainerwho can coach professionals to communicate effectively with U.S. -based clients. The role involves specialized training inAmerican English pronunciation,...

  • Customer Experience Center-Contact Centre Inbound

    2 weeks ago

    Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Sky Service FIU-RM-Customer Experience Center-Contact Centre Inbound Job Role Ø To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer Ø To thoroughly understand product and process to handle complex queries for the customer Ø To identify and convert the opportunities...