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Technical Support Executive
2 weeks ago
IT Technical support
computer networks - installing, configuring and maintaining computers in large organizations
desktop support - providing direct user assistance
contract hardware maintenance - working for a business with contracts to maintain and repair computer hardware
vertical software applications - working for a supplier of a software application for a specific business sector, such as retail, travel or pharmaceuticals
managed hosting providers - ensuring clients websites and applications stay up and running and offering technical support.
Responsibilities
Individual tasks vary depending on the type of technical support you are providing, but in general, you'll need to:
keep computer systems running smoothly and ensure users get the maximum benefit from them
install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required
follow diagrams and written instructions to repair a fault or set up a system
support the roll-out of new applications
set up new users' accounts and profiles and deal with password issues
respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate)
priorities and manage many open cases at one time
rapidly establish a good working relationship with customers and other professionals, such as software developers
test and evaluate new technology
conduct electrical safety checks on computer equipment.
Job Type: Full-time
Pay: ₹12, ₹18,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Shift:
- Day shift
- Fixed shift
Work Days:
- Monday to Friday
Language:
- English (Preferred)
Work Location: In person
Expected Start Date: 01/07/2025
