Technical Support Executive

2 weeks ago

Pune, Maharashtra, India Cognient Technologies Private Limited Full time ₹ 12,000 - ₹ 1,80,000 per year

IT Technical support

computer networks - installing, configuring and maintaining computers in large organizations

desktop support - providing direct user assistance

contract hardware maintenance - working for a business with contracts to maintain and repair computer hardware

vertical software applications - working for a supplier of a software application for a specific business sector, such as retail, travel or pharmaceuticals

managed hosting providers - ensuring clients websites and applications stay up and running and offering technical support.

Responsibilities

Individual tasks vary depending on the type of technical support you are providing, but in general, you'll need to:

keep computer systems running smoothly and ensure users get the maximum benefit from them

install and configure computer hardware operating systems and applications

monitor and maintain computer systems and networks

provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues

troubleshoot system and network problems, diagnosing and solving hardware or software faults

replace parts as required

follow diagrams and written instructions to repair a fault or set up a system

support the roll-out of new applications

set up new users' accounts and profiles and deal with password issues

respond within agreed time limits to call-outs

work continuously on a task until completion (or referral to third parties, if appropriate)

priorities and manage many open cases at one time

rapidly establish a good working relationship with customers and other professionals, such as software developers

test and evaluate new technology

conduct electrical safety checks on computer equipment.

Job Type: Full-time

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Shift:

  • Day shift
  • Fixed shift

Work Days:

  • Monday to Friday

Language:

  • English (Preferred)

Work Location: In person

Expected Start Date: 01/07/2025

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