Technical Support Specialist
2 weeks ago
Job Title: Technical Customer Support Executive – International Voice
Location: Pune / Ahmedabad
Work Mode: Hybrid (Work from Office + Remote)
Employment Type: Full-time | Shift: 24/7 Rotational
About the Role
We are looking for a Technical Customer Support Executive with strong communication skills and prior experience in international technical voice processes. The ideal candidate will be a problem-solver who can assist customers professionally and efficiently over the phone, while thriving in a fast-paced environment.
Key Responsibilities
- Handle inbound technical queries from international customers
- Troubleshoot hardware/software issues and provide accurate resolutions
- Document customer interactions in the system with precision
- Deliver a high standard of customer satisfaction through timely support
Required Qualifications & Skills
- Minimum education: 12th Pass (HSC)
- Excellent English verbal communication skills (mandatory)
- Prior experience in a technical international voice process (mandatory)
- Strong technical troubleshooting ability (hardware/software)
- Flexibility to work in 24/7 rotational shifts
Compensation
Up to ₹5.3 LPA (based on current/last drawn CTC and experience)
If you are passionate about solving customer problems and have the required experience, we'd love to hear from you
Job Types: Full-time, Permanent
Pay: ₹300, ₹530,000.00 per year
Benefits:
- Provident Fund
Application Question(s):
- Are you comfortable working in 24/7 rotational shifts, including night shifts? (Yes/No)
- What is your current/last drawn CTC?
- What is your expected CTC?
- What is your notice period?
Experience:
- Technical support: 1 year (Required)
- International voice process: 1 year (Preferred)
Location:
- Pune, Maharashtra (Required)
Work Location: In person
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