Reservation Executive

2 weeks ago

Lonavale, India Gigadocs Softtech Private limited Full time ₹ 2,16,000 - ₹ 2,40,000 per year

The Reservation Executive is responsible for managing guest reservations efficiently and accurately, ensuring a seamless booking experience. This role involves handling inquiries, confirming reservations, maintaining up-to-date records, and delivering exceptional customer service to maximize occupancy and revenue.

Key Responsibilities:

  • Handle incoming calls, emails, and online reservation requests promptly and professionally.
  • Process reservations in the Property Management System (PMS) accurately.
  • Provide information on room availability, rates, promotions, and packages to guests.
  • Upsell rooms and services to maximize hotel revenue.
  • Maintain and update guest profiles and booking records.
  • Coordinate with Front Office, Sales, and other departments to ensure smooth guest experience.
  • Manage cancellations, modifications, and special requests in line with hotel policies.
  • Ensure all reservations are confirmed and communicated to guests.
  • Monitor daily reservations, overbookings, and no-shows, and take corrective action.
  • Prepare reservation reports for management.
  • Maintain knowledge of hotel facilities, services, and local attractions to assist guests effectively.

Job Type: Full-time

Pay: ₹18, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Paid sick time
  • Provident Fund

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