Non Voice_(Employee Data Management)

6 days ago


Mumbai, Maharashtra, India Trigent Software Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role & responsibilities

Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

• Provide back office support to the employees

• Walk customers/ Provide navigational support on self service portal

• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

• Place outbound calls to customers when required in line with Client / Company guidelines

• Work productively whilst maintaining exceptional call/data quality standards in line with targets

• Contribute to the team through open and regular communication with peers / supervisors

• Adhere to all company or departmental policies and procedures (personnel and operational)

• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

• Maintain regular and punctual attendance in line with company policies and procedures

• Minimise customer complaints and escalations by providing exceptional service and call control



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