Hiring For Helpdesk Support- Coimbatore

6 days ago

Coimbatore, Tamil Nadu, India NLB Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Details -

  • Resolve user issues remotely by providing timely and effective

    technical support, ensuring customer satisfaction and minimal

    disruption to business operations.

    • Manage issue triage, prioritize tasks based on urgency and

    impact, and ensure appropriate escalation, ticket routing, and

    resolution.

    • Collaborate with senior team members to identify tasks and

    processes suitable for automation, contributing to the automation

    pipeline.

    • Assist in the design, development, and testing of automation

    solutions using coding and scripting languages like Python,

    PowerShell, or similar technologies.

    • Participate in the development and maintenance of technical

    documentation, including troubleshooting guides and knowledge base

    articles.

    • Continuously expand your technical knowledge and skillset,

    actively seeking learning opportunities and staying informed about

    emerging technologies and industry trends.

    • Collaborate with cross-functional teams, including

    infrastructure, development, and operations, to resolve technical

    issues and enhance overall IT operations.

    • Participate in team meetings, sharing insights and contributing

    to process improvements and knowledge sharing initiatives.

    • Follow established ITIL (Information Technology Infrastructure

    Library) practices and processes to ensure adherence to service level

    agreements (SLAs) and IT service management (ITSM) standards.

    • Maintain a customer-centric approach, fostering positive

    relationships with end-users and providing clear and concise

    communication throughout the support process.

The Ideal Candidate Will Have:

Bachelor's degree in Information Technology, Computer Science, or

a related field. Relevant certifications or equivalent work experience

will be considered.
• Proficient knowledge of Windows operating

systems and Microsoft Office applications, complemented by a strong

understanding of computer systems, mobile devices, and other tech

products.

• Familiarity with ITIL best practices and a customer-centric

approach to service delivery.

• Relevant certifications such as CompTIA A+, Microsoft Certified:

Modern Desktop Administrator Associate, or ITIL Foundation

Certification are a plus."

Location Noida Sector 144

Work From Office

Salary Grade 5- LPA + Variables (Note- Candidate Will get 30 % hike On Last drawn Salary}

Virtual Interview

Batch 13th Oct

Excellent Communication Skills

One Side Shuttle

Night Shift

Call For More info - Milki Bisht

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