Hiring For Helpdesk

6 days ago

Coimbatore, Tamil Nadu, India NLB Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job Details -

  • Resolve user issues remotely by providing timely and effective technical support, ensuring customer satisfaction and minimal disruption to business operations.
    • Manage issue triage, prioritize tasks based on urgency and impact, and ensure appropriate escalation, ticket routing, and resolution.
    • Collaborate with senior team members to identify tasks and processes suitable for automation, contributing to the automation pipeline.
    • Assist in the design, development, and testing of automation solutions using coding and scripting languages like Python, PowerShell, or similar technologies.
    • Participate in the development and maintenance of technical documentation, including troubleshooting guides and knowledge base articles.
    • Continuously expand your technical knowledge and skillset, actively seeking learning opportunities and staying informed about emerging technologies and industry trends.
    • Collaborate with cross-functional teams, including infrastructure, development, and operations, to resolve technical issues and enhance overall IT operations.
    • Participate in team meetings, sharing insights and contributing to process improvements and knowledge sharing initiatives.
    • Follow established ITIL (Information Technology Infrastructure Library) practices and processes to ensure adherence to service level agreements (SLAs) and IT service management (ITSM) standards.
    • Maintain a customer-centric approach, fostering positive relationships with end-users and providing clear and concise communication throughout the support process.

The Ideal Candidate Will Have: Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications or equivalent work experience will be considered.
• Proficient knowledge of Windows operating systems and Microsoft Office applications, complemented by a strong understanding of computer systems, mobile devices, and other tech products.
• Familiarity with ITIL best practices and a customer-centric approach to service delivery.
• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation Certification are a plus."

location - Coimbatore

Work From Office

Salary Grade 5- LPA + Variables (Note- Candidate Will get 30 % hike On Last drawn Salary}Virtual Interview Batch 13th Oct

Excellent Communication Skills

One Side Shuttle

Night Shift

Call For More info - Milki Bisht Or Share your cv

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