System Administrator

4 days ago

Coimbatore Tamil Nadu, India Avantor Full time

Schedule, monitor and develop AI virtual agent (VA) in production and co-ordinate support activities when VA fails.
- Analyze BPMs, compile Virtual agent training data and debug technical workflows.
- Develop, design, test, implement and maintain AI VA.
- Field incoming help requests by providing first level IT support and either resolve or escalate incidents in a timely manner.
- Providing updates within stipulated period and track open incidents till closure.
- Monitor daily conversations powered by AI and identify chat sessions that failed to trigger proper workflows.
- Compile training datasets by analyzing chat transcripts and train AI VA models using supervised learning.
- Stage and deploy trained AI VA models to various instances (test and prod instances).
- Coordinate with IT infrastructure teams to ensure the availability of automated business processes and resolution of any issues that affect the execution of VAs.
- Perform quality review of AI VA performance and generate reports that will help identify gaps.
- Configure/develop new automation scopes efficiently and maintain requirement/training documents.
- Review new use cases and suggest automation scopes.
- Review scripts, provide expertise in code development and integration of systems to assist in
- Monitors tickets assigned in the queue system and resolves in a timely manner.
- Provide tech support by performing remote troubleshooting through diagnostic techniques and taking necessary steps to provide resolution, providing clear communication and customer support.
- Diagnose and resolve
- Virtual / physical desktop support problems.
- Hardware issues (printer, iPhone/Android configuration and other peripheral devices)
- Network related issues (VPN, WIFI etc.,)
- Handle Identity access management requests through Requests.
- Properly route incidents to resolver teams for out-of-scope issues and maintain updated knowledge base repository.

**DISCLAIMER**:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Avantor is proud to be an equal opportunity employer.

**EEO Statement**:
We recognize the value of diverse workforce and aim to create employment opportunities such that all employees achieve their full potential and work in an environment free of discrimination and harassment. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, caste, color, religious creed, ethnicity, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by central, national, provincial or local laws.

3rd party non-solicitation policy

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