Director, Service Delivery, India

3 days ago

IND Karle Tech Park, India ReSource Pro Full time ₹ 15,00,000 - ₹ 25,00,000 per year

UNLEASH YOUR BEST SELF
JOIN. LEARN. ADVANCE. EARN

YOUR PASSION FOR EXCELLENCE STARTS HERE

Principal Responsibilities

1. Operations Assurance and Improvement-50%

• Consistently assess the current status in Service Delivery's operations and identify areas for operations transformation to ensure world class service is provided to our clients.  Initiate projects and activities to address the opportunities that impact over 2,000 professionals.  Examples of the areas include ensuring our internal time tracking system is optimized, providing reports to client that is insightful and can best convey our value, restructuring the client teams to better balance service and people development. 

2.Business Metrics and Reports-20%

• Develop key business metrics and implement changes to current systems and processes so that the metrics can be tracked and reported correctly and timely.  Manage the cascading of the metrics in the organizations (such as in each level's performance goals) to ensure high performance; manage the communications up, down and across the organization to ensure transparency and facilitate timely and effective decision making.

3.Supply Chain Management-20%

• Apply supply chain management approach to Service Delivery operations in China so that the business needs (demand) and talent pool (supply) is well balanced, monitored and managed.  Set up systems and processes to increase efficiency and effectiveness across all the client teams with over 2,000 professionals in 3 delivery centers in China.  Create 3 to 5 year operations plan for Service Delivery Unit to meet the corporate strategy requirement. 

4.Support Corporate Strategy Development-10%

• Keep current of the insurance industry trend and relevant technology to be the thought leader and contribute to corporate development. 

If you have the willingness to learn and develop your skills, we have the right job for you. Let's make a deal

Not the right fit?  Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest

  • Manager, Service Delivery, India

    3 days ago

    IND Karle Tech Park, India ReSource Pro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    UNLEASH YOUR BEST SELFJOIN. LEARN. ADVANCE. EARNYOUR PASSION FOR EXCELLENCE STARTS HERETalent InventoryManage and coach direct reports to be effective in both client management and people management.  Identify, develop and retain high potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and...

  • Senior Process Lead, Service Delivery, India

    3 days ago

    IND Karle Tech Park, India ReSource Pro Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    UNLEASH YOUR BEST SELFJOIN. LEARN. ADVANCE. EARNYOUR PASSION FOR EXCELLENCE STARTS HERE1. Task Processing and Operations - 40%Execute complex processing tasks independently with a high degree of accuracy and efficiencyAdhere to company and client information security and compliance policiesManage escalated or high-priority work items, serving as a...

  • Assistant Manager, SDU, India

    3 days ago

    IND Karle Tech Park, India ReSource Pro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    UNLEASH YOUR BEST SELFJOIN. LEARN. ADVANCE. EARNYOUR PASSION FOR EXCELLENCE STARTS HEREPurpose of the PositionReSource Pro is a fast growing company, recognized by Inc.500|5000, Fastest Growing Private Companies: and IAOP Global 100: Our growth is accelerating, with a goal to expand from 3,000 to 5,000 employees in 5 years across our delivery centers in...

  • Manager, Human Resource Business Partner, India

    3 days ago

    IND Karle Tech Park, India ReSource Pro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    UNLEASH YOUR BEST SELFJOIN. LEARN. ADVANCE. EARNYOUR PASSION FOR EXCELLENCE STARTS HERE1) Talent Supply, Selection and Development Partner with directors and managers to align pipeline to demand (short/long-term) forecast, analyze key talent supply, define appropriate supply channels and approaches (e.g. build, buy, and borrow), and support the supply &...

  • Engineer , Software Engineering , India

    1 day ago

    IND Karle Tech Park, India ReSource Pro Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    UNLEASH YOUR BEST SELFJOIN. LEARN. ADVANCE. EARNYOUR PASSION FOR EXCELLENCE STARTS HERE. Programming skills: Good OOP/OOD knowledge to design and implement complex functional modules. Understanding of different algorithms, and experience selecting different algorithms to meet different business needs. Database design/optimization: Familiar with structured...

  • Associate, Talent Acquisition, India

    3 days ago

    IND Karle Tech Park, India ReSource Pro Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    UNLEASH YOUR BEST SELFJOIN. LEARN. ADVANCE. EARNYOUR PASSION FOR EXCELLENCE STARTS HEREProvide analytical and well documented recruiting reports to the stakeholdersHands on experience in MS Excel concepts such as data Gathering and data cleaningUnderstand look up formulas VLOOKUP, basic excel functions, Pivot table and Charts, Conditional Formatting, Basic...

  • Director, Network Service Assurance

    3 days ago

    IND-BLR-Divyasree Technopolis, India LSEG Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Network Specialist – L4Position SummaryThe Director, Network Service Assurance is a strategic leadership role responsible for ensuring the seamless delivery of services across a global network organization. This role is responsible for budget management, risk mitigation, audit compliance, and the end-to-end delivery of normal projects, aligning operational...

  • Director - Operations Senior Manager

    3 days ago

    Bangalore, Velankani Tech Park, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description:Job Title: DWS - Senior Team Manager Operations – Head of Illiquid Asset Operations India Corporate Title: Director or Vice PresidentLocation: Pune/ Bangalore, IndiaWorking Hours: Full-timeRole DescriptionDWS Group (DWS) with over of assets under management (as of 30 June 2025) aspires to be one of the world's leading asset managers....

  • Associate Director

    1 day ago

    IND-Tikri-Gurugram, India R1 Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description: Associate Director (9I) R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology...

  • IT Service Management

    5 days ago

    Bangalore - RGA Tech Park, India Unisys Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    What success looks like in this role: About GDS at Unisys:Global Delivery Services (GDS) provides the service management and transformation capabilities that wrap around and enable Unisys Business Units to deliver consistent, scalable, and outcome-led solutions to clients across the globe.Why Join GDS?You'll join a growing global team focused on shaping...