Senior Process Lead, Service Delivery, India

2 days ago

IND Karle Tech Park, India ReSource Pro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

UNLEASH YOUR BEST SELF
JOIN. LEARN. ADVANCE. EARN

YOUR PASSION FOR EXCELLENCE STARTS HERE

1. Task Processing and Operations - 40%

  • Execute complex processing tasks independently with a high degree of accuracy and efficiency
  • Adhere to company and client information security and compliance policies
  • Manage escalated or high-priority work items, serving as a performance role model
  • Implement process improvements to consistently meet quality, productivity, and timeliness standards

2. Operation Optimization - 30%

  • Analyze operation problems, notify related parties and propose solutions
  • Develop procedures and ensure the implementation meets compliance requirements
  • Set up the task structure and new task information
  • Assist with output conversion

3. Auditing and Trouble-shooting - 10%

  • Set up the audit plan, create the audit summary, identify the performance gap and propose solutions
  • Perform timely trouble-shooting
  • Ensure the unit/team meets the compliance requirements

4. Client Communication - 10%

  • Drafts professional, courteous, and structured email communications for client interactions
  • Proactively identifies client needs and takes initiative to address them

5. Talent Management - 10%

  • Offer prompt feedback and guidance to team members to enhance their task-related performance
  • Assist in recognizing and nurturing high-potential Assistants and Analysts for future growth
  • Contribute to the execution of team-level employee engagement and retention initiatives

If you have the willingness to learn and develop your skills, we have the right job for you. Let's make a deal

Not the right fit?  Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest

  • Manager, Service Delivery, India

    2 days ago

    IND Karle Tech Park, India ReSource Pro Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    UNLEASH YOUR BEST SELFJOIN. LEARN. ADVANCE. EARNYOUR PASSION FOR EXCELLENCE STARTS HERE1. Talent Inventory-20%Manage and coach direct reports to be effective in both client management and people management.  Identify, develop and retain high potential employees by providing effective leadership, coaching, training, and performance evaluation to team members...

  • Director, Service Delivery, India

    2 days ago

    IND Karle Tech Park, India ReSource Pro Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    UNLEASH YOUR BEST SELFJOIN. LEARN. ADVANCE. EARNYOUR PASSION FOR EXCELLENCE STARTS HEREPrincipal Responsibilities 1. Operations Assurance and Improvement-50%• Consistently assess the current status in Service Delivery's operations and identify areas for operations transformation to ensure world class service is provided to our clients.  Initiate projects...

  • Manager, Service Delivery, India

    2 days ago

    IND Karle Tech Park, India ReSource Pro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    UNLEASH YOUR BEST SELFJOIN. LEARN. ADVANCE. EARNYOUR PASSION FOR EXCELLENCE STARTS HERETalent InventoryManage and coach direct reports to be effective in both client management and people management.  Identify, develop and retain high potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and...

  • Process Lead, SDU, India

    2 days ago

    IND Karle Tech Park, India ReSource Pro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    UNLEASH YOUR BEST SELFJOIN. LEARN. ADVANCE. EARNYOUR PASSION FOR EXCELLENCE STARTS HEREII. Purpose of the PositionProcesses complex tasks, implements new tasks and/or manages existing tasks without supervision. Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and...

  • Assistant Manager, SDU, India

    2 days ago

    IND Karle Tech Park, India ReSource Pro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    UNLEASH YOUR BEST SELFJOIN. LEARN. ADVANCE. EARNYOUR PASSION FOR EXCELLENCE STARTS HEREPurpose of the PositionReSource Pro is a fast growing company, recognized by Inc.500|5000, Fastest Growing Private Companies: and IAOP Global 100: Our growth is accelerating, with a goal to expand from 3,000 to 5,000 employees in 5 years across our delivery centers in...

  • Analyst, Operational Excellence, India

    2 days ago

    IND Karle Tech Park, India ReSource Pro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    UNLEASH YOUR BEST SELFJOIN. LEARN. ADVANCE. EARNYOUR PASSION FOR EXCELLENCE STARTS HERE1. Standard/Procedure Implementation - 30%Implement company-wide quality and productivity standards and procedures, and make refinement/update under the supervision of Manager, to ensure compliance of all teams through workshop training, monitoring systems and reports.2....

  • Engineer II, Software Engineering, India

    2 days ago

    IND Karle Tech Park, India ReSource Pro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    UNLEASH YOUR BEST SELFJOIN. LEARN. ADVANCE. EARNYOUR PASSION FOR EXCELLENCE STARTS HERE1. Design & Build Software- 40%Based on company business strategy and clients' needs, lead project teams to propose, create and deliver appropriate solutions and meet our stated measures of success.Develop specific goals and plans for the project teams to prioritize,...

  • Specialist, Total Rewards, India

    2 days ago

    IND Karle Tech Park, India ReSource Pro Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    UNLEASH YOUR BEST SELFJOIN. LEARN. ADVANCE. EARNYOUR PASSION FOR EXCELLENCE STARTS HERE1. Compensation and Benefit System Management - 40%Assist in designing, developing, and implementing total rewards programs, including compensation structures, incentive plans, and benefits packages. Conduct market research to ensure the organization's offerings remain...

  • Associate, Talent Acquisition, India

    8 hours ago

    IND Karle Tech Park, India ReSource Pro Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    UNLEASH YOUR BEST SELFJOIN. LEARN. ADVANCE. EARNYOUR PASSION FOR EXCELLENCE STARTS HERE1. The Recruiter collaborates with senior recruiting management in designing and driving recruitment strategies, processes, and programs that will attract and acquire talent in the market all the while ensuring their alignment with industry best practices - 30%2. Develop...

  • Analyst, Talent Development, India

    2 days ago

    IND Karle Tech Park, India ReSource Pro Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    UNLEASH YOUR BEST SELFJOIN. LEARN. ADVANCE. EARNYOUR PASSION FOR EXCELLENCE STARTS HERE1. Learning Needs Analysis and Planning: 10%• Conduct needs analysis activities/conversations with key stakeholders in the scope of learning programs (English, NHO, LMS, Professional Skills, etc.) to initiate the Learning/Operation solution creation with coaching.2....