IT Service Management

What success looks like in this role:

About GDS at Unisys:

Global Delivery Services (GDS) provides the service management and transformation capabilities that wrap around and enable Unisys Business Units to deliver consistent, scalable, and outcome-led solutions to clients across the globe.

Why Join GDS?

You'll join a growing global team focused on shaping modern, value-driven service delivery. This role offers real-world exposure to managed services, commercial modelling, and productized, standardized solutions, along with structured enablement in solutioning, presales, and value articulation.

We support your development through hands-on deal experience, team collaboration, and opportunities to grow your influence across Unisys and beyond.

Your Impact

Design & Deliver Solutions

• Lead or contribute to the design of multi-year, commercially viable managed services

• Map client needs to standardize GDS offerings and coordinate full solution development

• Produce cost inputs, architecture artefacts, and service design deliverables

• Collaborate with platform delivery, sales, and finance to ensure validation and sign-off

Engage & Influence Stakeholders

• Experience engaging C-level stakeholders, though current focus is on internal stakeholder alignment — with external influence growing

• Deliver presales presentations and articulate solution value clearly and credibly

• Analyse current states, uncover transformation levers, and shape business-aligned roadmaps

Demonstrate Value & Drive Innovation

• Translate GDS capabilities into client outcomes and business impact

• Identify gaps, risks, and differentiators during solution shaping

• Share customer insights to inform offering development and improve solution relevance

Learn, Grow & Contribute

• Build fluency across GDS services (e.g. ITSM, SIAM, MIM, OCM, T&T, PMO)

• Contribute to team development through reviews, artefacts, and process improvements

#LI-SP2

You will be successful in this role if you have:

What We're Looking For

• ITIL 4 Foundation certification (required)

• 6–10 years' experience in service management AND presales

• Experience engaging C-level stakeholders, with current focus on internal engagements that are evolving outward

• Familiarity with managed services design, costing, and delivery in an MSP environment, including the use of productised and standardised solution models

• Strong commercial awareness and excellent communication skills

What Success Looks Like

Delivery of validated, high-quality solution inputs
Clear articulation of value in presales conversations
Trusted contributor across internal and customer-facing engagements
Demonstrated growth in technical, commercial, and consultative capability

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: Prompt 4).  US job seekers can find more information about Unisys'  EEO commitment here.