Operations Service Specialist, AVP

1 day ago

Bangalore Velankani Tech Park, India Deutsche Bank Full time ₹ 6,00,000 - ₹ 18,00,000 per year
Job Description:

Job Title: Operations Service Specialist, AVP

Location: Bangalore, India

Role Description

Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

  • Best in class leave policy
  • Gender neutral parental leaves
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above

Your key responsibilities

  • Management of support activities for service operations, such as troubleshooting and solving incidents and problems / service delivery
  • Take overall responsibility for the resolution of incidents and problems within the team & oversee the resolution of complex incidents
  • Ensure analysts are using the correct troubleshooting methods and processes
  • Assistance in managing relationships with involved business partners
  • Manage escalations by collaborating with customer Service, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues
  • Overview of areas that need monitoring, reporting and improvement
  • Identifying the required metrics and ensuring that they are addressed, monitored and improved where necessary

Your skills and experience

  • Experience with multiple technology stacks (microservices, DB2/Oracle database,Kubernetes, Cloud based platforms, JAVA, SQL etc)
  • Working knowledge of standard tools (Service-Now, Confluence, JIRA, Splunk ,New relic)
  • ITIL & GCP qualified desirable
  • English language skills mandatory, German CEFR A1 level mandatory (higher desirable)

Education

  • Bachelor's degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)

How we'll support you

  • Training and development to help you excel in your career
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

  • Operations Lead, AVP

    2 weeks ago

    Bangalore, Velankani Tech Park, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Job Title: Operations Lead, AVPLocation: Bangalore, IndiaRole DescriptionOperations provides support for all of Deutsche Bank's businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development...

  • Operation Lead, AVP

    3 days ago

    Bangalore, Velankani Tech Park, India Deutsche Bank Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Job Description:Job Title: Operation Lead, AVPLocation: Bangalore, IndiaRole DescriptionSupervises & monitors day-to-day business processes for Deutsche Bank Investment Services. AVP should have command on the business domain and should be familiar with Investment banking concepts specifically related to German markets/European markets. Domain knowledge on...

  • Operations Team Leader, AVP

    2 weeks ago

    Bangalore, Velankani Tech Park, India Deutsche Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description:Job Title- Operations Team Leader, AVPLocation- Jaipur, IndiaRole Description :As AVP of the Cash Ops unit, the person will be primarily responsible for providing support to Payment, Investigations, Fund Transfer processes at Cash Operations. The AVP will direct the daily operations within the business group managing staff, performing...

  • Operations Team Leader, AVP

    4 days ago

    Bangalore, Velankani Tech Park, India Deutsche Bank Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Description:Job Title: Operations Team Leader, AVPLocation: Bangalore, IndiaRole Description :As AVP of the Cash Ops unit, the person will be primarily responsible for providing support to Payment, Investigations, Fund Transfer processes at Cash Operations.The AVP will direct the daily operations within the business group managing staff, performing...

  • Technology Service Specialist

    1 week ago

    Bangalore, Velankani Tech Park, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Technology Service Specialist, AVP Job Description: Job Title: Technology Service Specialist, AVP Location: Bangalore, India Role DescriptionInvestigate, architect, design and recommend backup and recovery solutions that leverage DB standards, with a strong focus on cyber security and cyber resiliency Our team is diverse, international, and...

  • Operations Manager, AVP

    5 days ago

    Bangalore, Velankani Tech Park, India Deutsche Bank Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Description:Job Title: Operations Manager, AVPLocation: Bangalore, IndiaRole DescriptionThe Operation Manager is also ultimately responsible for the performance of teams, supervisors and individual contributors in that any operational and transactional processes under the teams' remit are performed within agreed policies and procedures.They ensure that...

  • Operations Expert, AVP

    2 weeks ago

    Bangalore, Velankani Tech Park, India Deutsche Bank Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Description:In Scope of Position based Promotions (INTERNAL only) Job Title: Operations Expert, AVPLocation: Bangalore, IndiaRole DescriptionOperations is responsible for driving the planning and the day-to-day management of the business to align with the bank's mission and strategic goals. Operations set the direction and manage performance to bank...

  • Architect, AVP

    2 weeks ago

    Bangalore, Velankani Tech Park, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Job Title: Architect, AVPLocation: Bangalore/ Pune, IndiaRole DescriptionThe Cryptography Engineering and Solutions team at Deutsche Bank, operating under the Chief Security Office (CSO), defines the bank's cryptography strategy and provides expert guidance on all crypto-related matters, including audits and regulatory compliance. For the...

  • Operations Team Leader, AVP

    3 days ago

    Bangalore, Velankani Tech Park, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:In Scope of Position based Promotions (INTERNAL only) Job Title: Operations Team Leader, AVPLocation: Bangalore, IndiaRole DescriptionOur Confirmations / Settlements team services global clients for FX, Rates and Credit derivatives products. You will process daily confirmations / settlements related activities of the team.You will be...

  • HR Divisional Management Specialist, AVP

    2 weeks ago

    Bangalore, Velankani Tech Park, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Job Title - HR Divisional Management SpecialistCorporate Title - Assistant Vice PresidentLocation - Bangalore, India Role DescriptionThe HR Divisional Management Specialist is responsible for ensuring the execution of activities from the wide range of HR governance and compliance tasks, either directly responsible for task execution or...