Director, Network Service Assurance

Network Specialist – L4

Position Summary

The Director, Network Service Assurance is a strategic leadership role responsible for ensuring the seamless delivery of services across a global network organization. This role is responsible for budget management, risk mitigation, audit compliance, and the end-to-end delivery of normal projects, aligning operational excellence with interpersonal objectives. The Director will collaborate with cross-functional and regional teams to drive efficiency, compliance, and continuous improvement in service delivery.  This role reports to Head of Network Service Management in Network Products and Services (NPS).

LSEG runs one of the world's largest networks globally, comprising of low latency high frequency trading systems, real time market data distribution and over 100 points of presence 24/7. Operational resiliency and stability are core given the systemic importance of this critical national infrastructure.

We are looking for highly motivated senior technical leader to lead the service assurance capabilities across 4 product lines in NPS: LAN connectivity, WAN& Edge connectivity, Market & Customer Connectivity and Application Network Connectivity. This is a critically important role as the team supports all business divisions for the group.

Role Responsibilities

1. Budget and Resource Management for normal Projects

1) Develop and manage annual budgets for normal projects, ensuring alignment with organizational priorities.  

2) Allocate resources (people, technology, vendors) to optimize service delivery and cost efficiency.

3) Monitor expenditures, forecast variances, and implement corrective actions to stay within budget.  

4) Partner with NPS leaders to coordinate resources needs and address gaps in a global context.

2. Risk and Audit Management

1) Identify, assess, and mitigate operational, financial, and compliance risks impacting BAU delivery.  

2) Design and enforce risk management frameworks, policies, and controls inline with group and BU risk framework, practice.

3) Organize NPS teams to participate internal and external audits, ensuring adherence to regulatory standards in NPS

4) Maintain audit-ready documentation and implement corrective actions for findings.   

3. Organize the Delivery of normal Projects

1) Oversee end-to-end delivery of normal projects, ensuring timely delivery within scope and budget.

2) Define critical metrics and SLAs to measure service performance, address critical issues and bottlenecks proactively.  

3) Foster collaboration between NPS teams to resolve issues and improve processes.  

4) Communicate project statuses, risks, and outcomes to senior leadership and customers.

4. Additional Responsibilities

1) Lead and mentor a distributed team, promoting a culture of accountability and professional growth.  

2) Drive continuous improvement initiatives to enhance service quality and operational resilience.

3) Prepare executive reports on performance, risks, and financial health. 

Qualifications:

1. Bachelor's degree or equivalent experience in IT, Engineering, or related field. MBA or advanced degree preferred.

2. 10+ years in service assurance, IT service management, or operations, with 5+ years in leadership roles.

3. Expertise in budgeting, financial analysis, and vendor management.

4. Consistent track record in risk management, audit coordination, and compliance.

5. Strong knowledge of project management frameworks (ITIL, Agile, PMP).

6. Exceptional communication and customer management skills.

7.Experience leading global teams in a matrixed organization. 

Leadership and Management Experience

1. Strong leadership skills in managing individuals and leading high performing teams in an international, multicultural construct.

2. Proven experience of leading teams globally, spanning across geographies and regions, across Operations

3. Ability to influence across multiple functions, business lines in a global matrixed organization

4. Strong verbal and written communication skills, with ability to communicate technical information to non-technical partners and to listen to identified concerns and adapt accordingly

5. A leader who is self-reflective and aware of their own limitation, with a demeanor of continuous improvement by being open to feedback and self-improvement.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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