Customer Support Executive

2 weeks ago

Gurgaon, Haryana, India Eserv Consulting Full time ₹ 1,80,000 - ₹ 2,50,000 per year

 Manage incoming phone calls

 Identify and assess customers' needs to achieve satisfaction

 Build sustainable relationships and trust with customer accounts through open and

interactive communication

 Provide accurate, valid and complete information by using the right methods/tools

 Meet personal/customer service team sales targets and call handling quotas

 Handle customer complaints, provide appropriate solutions and alternatives within

the time limits; follow up to ensure resolution

 Keep records of customer interactions, process customer accounts and file

documents

 Follow communication procedures, guidelines and policies

 Take the extra mile to engage customers

Skills required -

 Proven customer support experience or experience as a Client Service

Representative

 Track record of over-achieving quota

 Strong phone contact handling skills and active listening

 Familiarity with CRM systems and practices

 Customer orientation and ability to adapt/respond to different types of characters

 Excellent communication and presentation skills

 Ability to multi-task, prioritize, and manage time effectively

 Graduate

Whatsapp CV

Job Types: Full-time, Fresher

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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