Business Support Specialist

ABOUT IQ-EQ 

We're a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world's top-15 private equity firms. 

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We're welcoming a motivated and detail-oriented professional to become part of our Business Architecture & Solution Design team. In this role, you'll contribute to the implementation of a group-wide planning and resource management solution, collaborating with international stakeholders and helping shape efficient workflows across jurisdictions. If you enjoy solving problems, working across cultures, and thrive in a dynamic, fast-paced environment, this is a great opportunity to grow your career with a forward-thinking organisation.

What you'll do

• You'll design, update, and maintain checklists—a core module of our group-wide planning and resource management solution—while supporting platform setup to meet diverse international requirements.
• You'll streamline cross-country workflows by contributing to enhancements in our end-to-end solution, improving team interactions and operational efficiency.
• You'll support global operational teams in daily platform use, collaborating with end-users, IT, and project teams to uphold consistent standards across jurisdictions.
• You'll prepare and maintain documentation such as test scripts and user manuals, ensuring clarity, quality, and timely delivery aligned with product standards.
• You'll investigate operational issues and analyze root causes, identifying business improvement opportunities and assisting with system data updates and potential new developments.

What we offer 

• Comprehensive remuneration: Competitive financial packages based upon market rates for your role, proportionate to your qualifications, level of experiences and skills profile 
• Pension Scheme: Generous employer contribution with the ability to increase employee contributions 
• Wellbeing: Additional social benefits such as medical insurance & life assurance, discounted gym memberships and the opportunity to engage with our local community via sports activities, charity programmes & environmental initiatives 
• Flexible working: We recognise the value of working flexibly and enable our employees to enjoy an excellent work-life blend 
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day. 

About you

• You bring over 3 years of experience in application support or implementation, demonstrating a strong foundation in managing and deploying technical solutions.
• You excel in organisation, prioritisation, and interpersonal communication, confidently engaging with stakeholders across all levels—including subject matter experts, managers, customers, and suppliers.
• You thrive in high-pressure environments, showing a proactive, "can-do" attitude, the ability to meet tight deadlines, and a talent for self-management and initiative.
• You have worked in dynamic, global firms, particularly within Financial Services, Private Equity, or Investor Services, and are comfortable navigating fast-paced, evolving settings with distributed teams.
• You possess strong analytical and problem-solving skills, are proficient in Excel, Word, PowerPoint, and Visio, can draft detailed mock-ups/specifications, and have hands-on experience with Agile methodologies.

Desired Criteria:

• Familiar with applying standards, practices and assessments relevant to product development is a plus
• A quick learner eager and proactive to support the business and become a subject matter expert
• Knowledge of Azure Dev Ops is beneficial but not essential

OUR COMMITMENT TO YOU AND THE ENVIRONMENT 

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.  

We're committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.