Business Support Specialist

ABOUT IQ-EQ 

We're a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world's top-15 private equity firms. 

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

Responsibilities (how we will measure success)

• Working within the Business Architecture & Solution Design team, you will support the implementation and management of a group wide planning and resource management solution dealing with many international stakeholders

• Your main responsibility will be for designing, creating, updating and maintaining checklists, which is one of the key modules in our solution.

• You will be involved in supporting improvements to our end-to-end workflow solution to streamline key interactions between teams across countries

• You will help setup the platform as needed to meet different requirements

• You will support the Operational teams in different jurisdictions in the daily use of the solution, interacting with end-users, IT and project team, ensuring global standards are maintained

• You'll help prepare and maintaining various documents (test scripts, user guide/manual documentation) as required by the product to agreed standards, of consistent quality and to agreed timelines

• You will work with colleagues and other stakeholders to investigate operational issues, problems and new opportunities, seeking effective business solutions through improvements in aspects of business areas or systems.

• You'll also assist in the analysis of underlying issues and their root causes, identifying available options for consideration such as new development

• You will assist in the updates of data as needed in the system

Tasks (what does the role do on a day-to-day basis)

• Design, create, update, standardize and maintain checklists (management) by working with international colleagues and other stakeholders to continuously improve the checklists and related business processes

• Investigate operational issues, problems and new opportunities, seeking effective business solutions through improvements in aspects of business areas or systems of interest. Assisting in the analysis of underlying issues and their root causes, and help identify solutions

• Ensuring good use of Azure Dev Ops.

• Assist in defining user acceptance tests for new or improved checklists, business processes and the system.

• Work with developers to implement and test solutions that you or other team member's design.

• Consider opportunities and potential risks attached to suggestions you make

• Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern

• Support staff and teams in making your recommended changes, including helping to resolve any issues

• Support training and maintenance of related materials for the wider business, engaging with teams to ensure ongoing enhancements as needed

• Ensuring that end-users requests are addressed within Business SLAs

Essential Criteria:

• 3+ Years Application Support or implementation experience

• Excellent organizational, prioritization and interpersonal skills

• Comfortable communicating with diverse stakeholders including subject matter experts, peers, managers, customers and suppliers
• 'Can do' attitude, ability to cope with tight deadlines and working under pressure
•  Ability to take initiative and self-manage

• Experience of operating within a firm that shares some of the following features:

• Financial Services / Private Equity / Investor services industry
• Globally distributed teams
• Fast paced and rapidly evolving environment

• Strong problem-solving skills with the ability to identify problems and challenges, demonstrating strong analytical ability as well as providing informed insights.

Technical Skills:

• Proficient in Excel, Word, Powerpoint and Vision

• Ability to draft detailed mock-ups / specifications

• Experience in Agile ways of working

Desired Criteria:

• Familiar with applying standards, practices and assessments relevant to product development is a plus

• A quick learner eager and proactive to support the business and become a subject matter expert

• Knowledge of Azure Dev Ops is beneficial but not essential

OUR COMMITMENT TO YOU AND THE ENVIRONMENT 

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.  

We're committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.