Front Office Guest Service Associate-HIEX BLREP
3 days ago
Key Responsibilities Guest Service
Welcome and greet guests warmly upon arrival.
Handle check-in, check-out, and room assignment efficiently using the PMS system.
Respond promptly to guest inquiries, requests, and complaints with professionalism.
Promote IHG One Rewards loyalty program to guests.
Provide accurate information on hotel services, facilities, and local attractions.
Ensure guest privacy, safety, and confidentiality at all times.
Operational DutiesHandle cash, credit card transactions, and billing accurately.
Manage reservations, cancellations, and amendments as per hotel policy.
Coordinate with housekeeping and engineering for room readiness and maintenance issues.
Maintain the front desk, lobby area, and workstations in a neat and professional manner.
Prepare daily reports, handovers, and logbooks for smooth shift transitions.
Team & ComplianceWork closely with other departments to ensure guest satisfaction.
Attend departmental briefings and training sessions.
Follow IHG brand standards, SOPs, and guest service guidelines.
Comply with hotel policies on safety, hygiene, and security.
Job RequirementsEducation: High School / Diploma in Hotel Management preferred.
Experience: Previous Front Office / customer service experience desirable; freshers may be considered.
Skills & Competencies:
Excellent communication skills (English essential; additional languages a plus)
Positive attitude and guest-oriented approach
Computer literacy and familiarity with PMS (Opera or similar)
Ability to multitask and remain calm under pressure
Strong interpersonal and teamwork skills
-
Front Office Team Leader Hiex Greater Noida
8 hours ago
India IHG Hotels & Resorts Full timeJob Category Hotel-Front Office Job Summary The Front Office Team Leader ensures smooth operations of the Front Desk supervises the Front Office team and delivers exceptional guest service The role involves handling guest interactions managing check-ins outs resolving issues and supporting training for junior staff while maintaining HIEX brand standards Key...
-
Front Office Team Leader-HIEX-BLREP
3 days ago
India IHG Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearDescriptionKey Responsibilities:Guest Service & Operations:Supervise and coordinate daily front office operations, ensuring all guests receive prompt, professional, and efficient service.Manage check-in, check-out, and room assignment procedures in line with brand standards.Anticipate guest needs and handle complaints or requests promptly and...
-
Duty Manager Front Office- HIEX BLREP
3 days ago
India IHG Full time ₹ 6,00,000 - ₹ 12,00,000 per yearDescriptionKey Responsibilities Guest ServiceSupervise Front Office operations including check-in, check-out, reservations, and guest inquiries.Act as the "Manager on Duty" during shifts, ensuring high levels of guest satisfaction.Handle guest complaints promptly and professionally, resolving issues or escalating when necessary.Maintain visibility in the...
-
Guest Service Associate
2 weeks ago
Lucknow, India Lemon Tree Hotels Full timeJob Description Company Description Lemon Tree Hotels Limited (LTHL) is one of the largest hotel chains in India, properties across upscale, upper-midscale, midscale, and economy segments. The company is recognized for its exceptional service standards and diverse brand portfolio, which includes Aurika Hotels & Resorts, Lemon Tree Premier, Lemon Tree Hotels,...
-
Front Office Manager Hiex Blrby
1 week ago
India IHG Hotels & Resorts Full timeJob Category Hotel-Front Office Key Responsibilities Guest Experience Operations Ensure a smooth efficient and guest-focused Front Office operation including Reception Reservations and Night Audit Monitor guest satisfaction scores and take proactive measures to enhance service quality Handle guest feedback and complaints promptly maintaining professionalism...
-
Guest Service Associate
3 weeks ago
Bhopal, India Marriott International Full timeJob Description Company Description Marriott International, Inc., headquartered in Bethesda, Maryland, USA, boasts a portfolio of approximately 9,000 properties spanning more than 30 leading brands in 141 countries and territories. Founded in 1927, Marriott International is dedicated to hiring a diverse workforce and fostering an inclusive culture. As an...
-
Front Office Associate
4 weeks ago
Jalandhar, India Best Western Summerlea Full timeJob Description Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Front Office Associate at Best Western Summerlea in Jalandhar. The Front Office Associate will be responsible for managing receptionist duties, handling phone calls with proper etiquette, assisting with check-ins, and providing...
-
india IHG Full timeDescriptionKey Responsibilities: Guest Service & Operations:Provide a warm and friendly welcome to all guests upon arrival and throughout their stay.Handle check-in, check-out, room assignment, and billing efficiently using the Property Management System (PMS).Respond promptly to guest inquiries, requests, and complaints in a professional and courteous...
-
Front Office Manager
8 hours ago
Pune, India Krishna Sai Service Apartments Full timeJob Description Company Description Krishna Sai Service Apartments has been a trusted provider of serviced apartments in Pune for over a decade. Renowned for offering luxury and comfort, the company focuses on delivering tailored and eco-friendly services to ensure customer satisfaction. The apartments cater to international executives, global travelers, and...
-
India IHG Full time ₹ 2,50,000 - ₹ 7,50,000 per yearDescriptionKey Responsibilities: Guest Service & Operations:Provide a warm and friendly welcome to all guests upon arrival and throughout their stay.Handle check-in, check-out, room assignment, and billing efficiently using the Property Management System (PMS).Respond promptly to guest inquiries, requests, and complaints in a professional and courteous...