Guest Service Associate Front Office_HIEXMAATP
2 days ago
DescriptionKey Responsibilities: Guest Service & Operations:Provide a warm and friendly welcome to all guests upon arrival and throughout their stay.Handle check-in, check-out, room assignment, and billing efficiently using the Property Management System (PMS).Respond promptly to guest inquiries, requests, and complaints in a professional and courteous manner.Ensure all guest information is accurate and updated in the system.Coordinate with other departments (Housekeeping, Engineering, F&B) to ensure smooth guest service.Promote IHG Rewards Club enrollment and other brand programs.Brand Standards & Compliance:Maintain adherence to IHG Way of Clean, data security, and brand service standards.Ensure the lobby and reception area are clean, organized, and guest-ready at all times.Handle cash, credit card transactions, and foreign exchange securely and accurately.Follow all safety, security, and emergency procedures as per hotel policy.Communication & Coordination:Maintain effective communication within the Front Office team and with other departments.Participate in daily briefings and handovers, ensuring smooth flow of information.Keep updated on hotel facilities, services, and local attractions to assist guests effectively.Guest Satisfaction:Anticipate guest needs and take ownership of delivering exceptional service.Handle guest feedback tactfully and escalate major concerns to the Duty Manager or FOM.Ensure guest loyalty by consistently demonstrating IHG's "True Hospitality" values.
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India IHG Full time ₹ 2,50,000 - ₹ 7,50,000 per yearDescriptionKey Responsibilities: Guest Service & Operations:Provide a warm and friendly welcome to all guests upon arrival and throughout their stay.Handle check-in, check-out, room assignment, and billing efficiently using the Property Management System (PMS).Respond promptly to guest inquiries, requests, and complaints in a professional and courteous...
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Guest Service Associate
2 weeks ago
Lucknow, India Lemon Tree Hotels Full timeJob Description Company Description Lemon Tree Hotels Limited (LTHL) is one of the largest hotel chains in India, properties across upscale, upper-midscale, midscale, and economy segments. The company is recognized for its exceptional service standards and diverse brand portfolio, which includes Aurika Hotels & Resorts, Lemon Tree Premier, Lemon Tree Hotels,...
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Guest Service Associate
3 weeks ago
Bhopal, India Marriott International Full timeJob Description Company Description Marriott International, Inc., headquartered in Bethesda, Maryland, USA, boasts a portfolio of approximately 9,000 properties spanning more than 30 leading brands in 141 countries and territories. Founded in 1927, Marriott International is dedicated to hiring a diverse workforce and fostering an inclusive culture. As an...
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Guest Services Associate
1 day ago
India PYRAMID Full timeGuest Service Associate (GSA) Location: Pyramid Cafe Lounge & Bar, Meerut. About the Role: We are hiring a Guest Service Associate (GSA) for Pyramid Cafe Lounge & Bar, Meerut . The ideal candidate should be customer-oriented, well-presented, and passionate about providing excellent service to our guests in a lively lounge and bar environment. Key...
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India IHG Full time ₹ 2,00,000 - ₹ 6,00,000 per yearDescriptionKey Responsibilities: Operational Responsibilities:Handle guest check-in, check-out, and room assignments efficiently following IHG brand procedures.Ensure accurate posting of charges, handling of cash, and maintenance of front office floats.Answer guest inquiries promptly through phone, email, and in person, providing accurate hotel and local...
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India IHG Full time ₹ 2,00,000 - ₹ 6,00,000 per yearDescriptionKey Responsibilities Guest ServiceWelcome and greet guests warmly upon arrival.Handle check-in, check-out, and room assignment efficiently using the PMS system.Respond promptly to guest inquiries, requests, and complaints with professionalism.Promote IHG One Rewards loyalty program to guests.Provide accurate information on hotel services,...
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Guest Service Associate
1 week ago
India Evolve Back Full time**Guest Service Associate - F&B Service**: As a Guest Service Associate in F&B Service, you will play a key role in providing exceptional dining experiences to our guests. You will be responsible for delivering high-quality service, maintaining cleanliness and hygiene standards, and ensuring guest satisfaction throughout their dining experience. Your...
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Housekeeping Guest Service Associate
6 days ago
Bhiwandi, India Concept Hospitality Full timeJob Description Company Description Concept Hospitality is one of India's leading hotel management companies, operating highly regarded hotel brands such as The Fern Hotels & Resorts. With decades of experience, the company has established a strong domestic presence in cities such as Mumbai, Pune, Bangalore, and many others. Concept Hospitality is renowned...
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Front Office Guest Service Associate
1 week ago
India IHG Full time ₹ 2,00,000 - ₹ 6,00,000 per yearDescription First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.A little taste of your day-to-day:Every day is different, but you'll...
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India IHG Hotels & Resorts Full timeJob Category Hotel-Front Office Key Responsibilities Guest Service Operations Provide a warm and friendly welcome to all guests upon arrival and throughout their stay Handle check-in check-out room assignment and billing efficiently using the Property Management System PMS Respond promptly to guest inquiries requests and complaints in a professional and...