Front Office Manager Hiex Blrby

3 days ago


India IHG Hotels & Resorts Full time

Job Category Hotel-Front Office Key Responsibilities Guest Experience Operations Ensure a smooth efficient and guest-focused Front Office operation including Reception Reservations and Night Audit Monitor guest satisfaction scores and take proactive measures to enhance service quality Handle guest feedback and complaints promptly maintaining professionalism and brand integrity Ensure Express Check-in Check-out and other brand service hallmarks are consistently delivered Oversee compliance with IHG Way of Clean and all hygiene health and safety standards Team Management Lead motivate and train the Front Office team to deliver consistent high-quality service Prepare team rosters ensuring adequate coverage and compliance with labor standards Conduct regular briefings and training sessions to align the team with brand and operational updates Foster a positive work environment that supports IHG s values and culture of True Hospitality Financial Administrative Monitor departmental budgets payroll and operating costs to meet financial targets Manage upselling room inventory and revenue optimization in coordination with the Sales and Revenue teams Ensure accuracy in billing cash handling and night audit procedures Systems Compliance Ensure efficient use of the PMS Opera other systems for reservations billing and reporting Maintain compliance with brand and company audit requirements Support adherence to data privacy and security protocols as per IHG standards Qualifications Experience Degree Diploma in Hotel Management or equivalent Minimum 4-6 years of Front Office experience with at least 2 years in a supervisory or managerial role preferably with an IHG or other international hotel brand Strong leadership communication and problem-solving skills Proficient in PMS and MS Office applications Ability to manage a dynamic team and handle guest situations with tact and empathy



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