Duty Manager Hiex Greater Noida Knowledge Park

4 weeks ago


India IHG Hotels & Resorts Full time

Job Category Hotel-Front Office About Us At Holiday Inn Express we re focused on travel that s simple and smart That means easy check-ins comfy rooms with all the essentials and warm service that makes guests feel at home As part of the IHG Hotels Resorts family we live and deliver True Hospitality for Good every day What s the Job As a Duty Manager you will oversee front office operations and ensure exceptional guest service at all times You will act as the link between guests and hotel operations resolving issues supporting your team and making sure every stay is memorable In the absence of the Front Office Manager you will take charge of the department and ensure smooth day-to-day operations Your Day-to-Day People Manage and assign daily staffing needs in absence of the Front Office Manager Coach mentor and give regular feedback to front office colleagues Ensure your team is trained on systems service security and quality standards Guest Experience Greet guests warmly ensure smooth check-in check-out and deliver personalized service Handle guest complaints professionally and take corrective action to ensure satisfaction Conduct inspections of the lobby front office and public areas ensuring cleanliness and readiness Build guest relationships and encourage feedback for continuous improvement Financial Assist in preparing departmental budgets and control operating expenses Monitor night audit and prepare daily financial reports Support revenue growth through upselling and efficient room allocation Responsible Business Ensure compliance with hotel credit policies billing and secure handling of transactions Act as Manager on Duty during shifts ensuring smooth operation across departments Coordinate with local emergency services and follow hotel crisis protocols Perform other tasks as assigned by the management What We Need From You Degree Diploma in Hospitality Management preferred Previous experience in Front Office Guest Services supervisory experience is an advantage Strong communication and problem-solving skills Ability to lead and motivate a team in a fast-paced environment Flexibility to work shifts including nights weekends and holidays How Do I Deliver This At IHG we deliver True Hospitality through True Attitude - showing care and building genuine connections True Confidence - demonstrating skills and knowledge to inspire guest trust True Listening - understanding guest needs beyond words True Responsiveness - acting quickly and thoughtfully to provide what guests need What We Offer We ll reward your efforts with a competitive package and excellent benefits including Duty Meal during working hours 8 Week Off as per roster Medical Group Insurance Coverage IHG colleague room and F B discounts worldwide across 6 000 hotels Uniform training and career development opportunities A supportive inclusive work culture where your growth matters Join Us At Holiday Inn Express you ll be part of a team that values simplicity smart service and true hospitality If you re passionate about guest satisfaction and leadership this is your opportunity to grow with one of the world s most trusted hotel brands



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