F&b Guest Service Associate Hiex Greater Noida Knowledge Park

4 weeks ago

India IHG Hotels & Resorts Full time

Job Category Hotel-Food and Beverage About Us At Holiday Inn Express we re all about travel that s simple and smart That means offering our guests more of what matters most - comfort convenience and great service As part of IHG Hotels Resorts we live and deliver True Hospitality for Good What s the Job As a Guest Service Associate F B you will ensure our restaurant and dining outlets are welcoming clean and efficient providing guests with a fresh and enjoyable experience after a busy day You will be the face of the brand in F B service creating a warm friendly and professional atmosphere for every guest Your Day-to-Day Greet and welcome guests taking food and beverage orders promptly and professionally Be attentive to guest needs ensuring satisfaction throughout their dining experience Prepare serve and present food and beverages according to health and brand standards Monitor guest behavior and ensure responsible service of alcohol in line with hotel policies Clear and reset tables efficiently maintain cleanliness of restaurant chairs walls windows and floors Perform outlet opening and closing duties keep service stations clean and stocked Handle guest payments and process transactions as per cash and charge procedures Take prompt action to resolve guest complaints service issues using service recovery guidelines Work closely with colleagues and other departments to ensure smooth operations and guest satisfaction Follow safety and hygiene protocols at all times What We Need From You A passion for people and service Good communication and interpersonal skills Ability to stay on your feet for long hours and handle physically demanding tasks Flexibility to work shifts including weekends and holidays Previous F B restaurant experience preferred but not mandatory Basic literacy and numeracy skills How Do I Deliver This At IHG we bring True Hospitality to life through True Attitude - caring making a positive difference and building genuine guest connections True Confidence - knowledge and skills to deliver trusted service True Listening - understanding guest needs beyond words True Responsiveness - acting quickly and thoughtfully to provide what guests need What We Offer We ll reward your hard work with a great package of benefits including Duty Meal during working hours 8 Week Off as per monthly roster Medical Insurance Coverage Uniform and on-the-job training IHG colleague room discounts F B benefits worldwide across 6 000 hotels Career growth and learning opportunities with IHG s world-class training programs A supportive and inclusive workplace where you can thrive Join Us Become part of the IHG family where we support each other celebrate individuality and deliver memorable experiences every day At Holiday Inn Express you ll find more than just a job - you ll find a career with one of the world s most trusted hotel companies

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