Front Office Manager

3 weeks ago

India Pushkar Mosaic Hotels Full time

Job Description Experience with WinHMS software is a must Budgeted salary is 35k CTC Key Responsibilities:Guest Service & Operations - Supervise all front office activities, ensuring prompt, courteous, and efficient service to guests. - Handle guest feedback, complaints, and special requests with professionalism and empathy. - Oversee check-in/check-out operations, room allocations, and coordination for VIPs, groups, and weddings. - Ensure all guest arrivals, amenities, and preferences are handled as per established SOPs. - Maintain a high level of visibility in the lobby and public areas, interacting with guests regularly. - Ensure accuracy in billing, cash handling, and night audit processes. Team Leadership & Coordination - Lead, guide, and motivate the front office team to deliver consistent service excellence. - Conduct shift briefings, allocate tasks, and ensure proper handovers. - Coordinate with Housekeeping, F&B, Engineering, and Security to ensure smooth daily operations. - Support the recruitment, onboarding, and training of new front office associates. - Maintain discipline, grooming, and performance standards across the department. Administration & Reporting - Prepare daily occupancy reports, VIP lists, and operational summaries for management. - Monitor revenue from upselling, room upgrades, and other front office initiatives. - Ensure accurate data entry in WinHMS and maintain guest history records. - Review and implement SOPs for efficient workflow and service consistency. Guest Experience & Brand Standards - Uphold Mosaic Collection brand values by ensuring warm hospitality and attention to detail. - Monitor guest feedback on various platforms (TripAdvisor, Google, etc.) and assist in driving improvements. - Implement service recovery strategies to enhance guest loyalty and repeat business. Safety & Compliance - Ensure all safety, fire, and emergency procedures are known and followed by the team. - Handle emergency situations calmly and coordinate with concerned departments. - Maintain confidentiality of guest information and hotel data.

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