Front Office Manager

2 days ago


Pushkar, Rajasthan, India Mosaic Hotels Full time ₹ 4,20,000 per year

Experience with WinHMS software is a must

Budgeted salary is 35k CTC

Key Responsibilities:
Guest Service & Operations

  • Supervise all front office activities, ensuring prompt, courteous, and efficient service to guests.
  • Handle guest feedback, complaints, and special requests with professionalism and empathy.
  • Oversee check-in/check-out operations, room allocations, and coordination for VIPs, groups, and weddings.
  • Ensure all guest arrivals, amenities, and preferences are handled as per established SOPs.
  • Maintain a high level of visibility in the lobby and public areas, interacting with guests regularly.
  • Ensure accuracy in billing, cash handling, and night audit processes.

Team Leadership & Coordination

  • Lead, guide, and motivate the front office team to deliver consistent service excellence.
  • Conduct shift briefings, allocate tasks, and ensure proper handovers.
  • Coordinate with Housekeeping, F&B, Engineering, and Security to ensure smooth daily operations.
  • Support the recruitment, onboarding, and training of new front office associates.
  • Maintain discipline, grooming, and performance standards across the department.

Administration & Reporting

  • Prepare daily occupancy reports, VIP lists, and operational summaries for management.
  • Monitor revenue from upselling, room upgrades, and other front office initiatives.
  • Ensure accurate data entry in WinHMS and maintain guest history records.
  • Review and implement SOPs for efficient workflow and service consistency.

Guest Experience & Brand Standards

  • Uphold Mosaic Collection brand values by ensuring warm hospitality and attention to detail.
  • Monitor guest feedback on various platforms (TripAdvisor, Google, etc.) and assist in driving improvements.
  • Implement service recovery strategies to enhance guest loyalty and repeat business.

Safety & Compliance

  • Ensure all safety, fire, and emergency procedures are known and followed by the team.
  • Handle emergency situations calmly and coordinate with concerned departments.
  • Maintain confidentiality of guest information and hotel data.


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