Front Office Team Leader Hiex Greater Noida
3 weeks ago
Job Category Hotel-Front Office Job Summary The Front Office Team Leader ensures smooth operations of the Front Desk supervises the Front Office team and delivers exceptional guest service The role involves handling guest interactions managing check-ins outs resolving issues and supporting training for junior staff while maintaining HIEX brand standards Key Responsibilities Guest Experience Operations Deliver a warm and efficient check-in and check-out experience Acknowledge IHG One Rewards members and returning guests Handle reservations inquiries and upselling opportunities Assist guests with billing information complaints and special requests Ensure accurate room assignment key control and cashiering Monitor lobby operations and guest flow to maintain smooth service Team Leadership Supervise and support the Front Office Associates during shifts Conduct on-the-job training for brand standards and guest service skills Ensure grooming standards discipline and SOP compliance Coordinate with Housekeeping Security Engineering and F B for daily operations Brand Standards Compliance Follow HIEX and IHG service standards True Hospitality behaviours and safety guidelines Maintain accurate records reports and shift handovers Ensure adherence to cash handling policies and audits Problem Solving Guest Recovery Act as a key escalation point for guest issues and ensure timely resolution Anticipate guest needs and address concerns proactively Maintain strong communication with management for service issues and improvements What We Need From You Skills Competencies Strong communication and interpersonal skills Ability to handle guest issues with confidence and empathy Good knowledge of PMS Opera Concerto preferred Leadership and team coordination abilities Smart professional grooming and positive attitude Qualifications Graduate in Hospitality Any discipline Minimum 1-2 years of Front Office or Guest Service experience 6 months supervisory experience preferred Tech-savvy with basic proficiency in computers and billing operations Flexible to work rotating shifts weekends and holidays Physical Requirements Ability to stand for long hours Ability to lift push objects up to 23 kg when required What We Offer Holiday Inn Express Noida Knowledge Park provides Duty Meals 5-Day Working IHG Room Rate Discounts Worldwide IHG F B Discounts Uniform Locker Facility Learning Development through IHG Learning Hub Career growth across IHG hotels How to Apply Interested candidates may share their updated CV at Hr hiexpress co in
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Front Office Team Leader-HIEX-BLREP
3 days ago
India IHG Full time ₹ 20,000 - ₹ 48,000 per yearDescriptionKey Responsibilities:Guest Service & Operations:Supervise and coordinate daily front office operations, ensuring all guests receive prompt, professional, and efficient service.Manage check-in, check-out, and room assignment procedures in line with brand standards.Anticipate guest needs and handle complaints or requests promptly and...
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Duty Manager
3 weeks ago
India IHG Hotels & Resorts Full timeJob Category Hotel-Front Office Job Purpose To oversee the smooth functioning of hotel operations during shifts ensuring guests receive exceptional service and that safety security and brand standards are maintained Acts as the manager-on-duty MOD in the absence of senior management and is the primary point of contact for guest concerns Key Responsibilities...
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Senior Resident
2 weeks ago
Noida, India Fortis Hospital Greater Noida Full timeJob Description Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Senior Resident at Fortis Hospital Greater Noida. The Senior Resident will be responsible for patient care, conducting clinical assessments, diagnosing medical conditions, prescribing treatment, and providing follow-up care. This...
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Housekeeping Team Leader Hiex Hydtc
3 weeks ago
India IHG Hotels & Resorts Full timeJob Category Hotel-Housekeeping Key Responsibilities Operational Responsibilities Supervise the daily cleaning of guest rooms corridors and public areas as per Holiday Inn Express brand standards Conduct room inspections to ensure rooms are cleaned maintained and ready for guest occupancy Monitor housekeeping supplies and linen stock levels report shortages...
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Front Office Receptionist
1 week ago
Noida, India ANCA Since 1985 Full timeJob Description Company Description ANCA, established in 1985, specializes in custom luxury furniture, fixtures, and equipment of the highest quality. Known for bespoke services, the company creates tailored designs that blend intricate detailing, innovative materials, and personalisation with an uncompromising commitment to quality. With a mission to...
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Duty Manager Front Office- HIEX BLREP
3 days ago
India IHG Full time ₹ 3,50,000 - ₹ 7,00,000 per yearDescriptionKey Responsibilities Guest ServiceSupervise Front Office operations including check-in, check-out, reservations, and guest inquiries.Act as the "Manager on Duty" during shifts, ensuring high levels of guest satisfaction.Handle guest complaints promptly and professionally, resolving issues or escalating when necessary.Maintain visibility in the...
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India IHG Full time ₹ 4,00,000 - ₹ 6,00,000 per yearDescription Here's a Job Description (JD) draft in Holiday Inn Express (HIEX) / IHG style for the Cluster Reservation Associate role under the Samhi portfolio, including the benefits section:About UsAt Holiday Inn Express, we believe in creating simple, smart travel experiences for our guests. As part of the IHG Hotels & Resorts family, we are committed to...
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Assistant Front Office Manager
1 week ago
India IHG Hotels & Resorts Full timeJob Category Hotel-Front Office What is the jobThe moment a guest steps into one of our hotels they walk into a genuinely memorable experience As Assistant Front Office Manager you ll support the delivery of that experience by assisting in managing all aspects of the front office - including guest registration business center concierge services telephone and...
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Front Office Team Leader_HIEX_HYDTC
7 days ago
India IHG Full time ₹ 5,00,000 - ₹ 15,00,000 per yearDescriptionKey Responsibilities:Lead, motivate, and manage the front office team to ensure high-quality service delivery.Supervise daily front office operations including check-in/check-out, guest inquiries, and reservations.Assist in training new team members and provide continuous coaching to staff.Ensure accurate and timely handling of guest accounts,...
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Head – International Marketing
6 days ago
Noida, Uttar Pradesh, India, Ghaziabad Medanta Noida Full timeInternational Marketing | Medanta NoidaMedanta Noida is seeking a dynamic and strategic leader to head International Marketing. The role offers an opportunity to shape Medanta Noida’s global footprint and position it as the preferred healthcare destination for international patients.Key ResponsibilitiesLead the international marketing and business...