Front Office Team Leader Hiex Greater Noida

2 hours ago


India IHG Hotels & Resorts Full time

Job Category Hotel-Front Office Job Summary The Front Office Team Leader ensures smooth operations of the Front Desk supervises the Front Office team and delivers exceptional guest service The role involves handling guest interactions managing check-ins outs resolving issues and supporting training for junior staff while maintaining HIEX brand standards Key Responsibilities Guest Experience Operations Deliver a warm and efficient check-in and check-out experience Acknowledge IHG One Rewards members and returning guests Handle reservations inquiries and upselling opportunities Assist guests with billing information complaints and special requests Ensure accurate room assignment key control and cashiering Monitor lobby operations and guest flow to maintain smooth service Team Leadership Supervise and support the Front Office Associates during shifts Conduct on-the-job training for brand standards and guest service skills Ensure grooming standards discipline and SOP compliance Coordinate with Housekeeping Security Engineering and F B for daily operations Brand Standards Compliance Follow HIEX and IHG service standards True Hospitality behaviours and safety guidelines Maintain accurate records reports and shift handovers Ensure adherence to cash handling policies and audits Problem Solving Guest Recovery Act as a key escalation point for guest issues and ensure timely resolution Anticipate guest needs and address concerns proactively Maintain strong communication with management for service issues and improvements What We Need From You Skills Competencies Strong communication and interpersonal skills Ability to handle guest issues with confidence and empathy Good knowledge of PMS Opera Concerto preferred Leadership and team coordination abilities Smart professional grooming and positive attitude Qualifications Graduate in Hospitality Any discipline Minimum 1-2 years of Front Office or Guest Service experience 6 months supervisory experience preferred Tech-savvy with basic proficiency in computers and billing operations Flexible to work rotating shifts weekends and holidays Physical Requirements Ability to stand for long hours Ability to lift push objects up to 23 kg when required What We Offer Holiday Inn Express Noida Knowledge Park provides Duty Meals 5-Day Working IHG Room Rate Discounts Worldwide IHG F B Discounts Uniform Locker Facility Learning Development through IHG Learning Hub Career growth across IHG hotels How to Apply Interested candidates may share their updated CV at Hr hiexpress co in



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