Front Office Team Leader Hiex Greater Noida
2 hours ago
Job Category Hotel-Front Office Job Summary The Front Office Team Leader ensures smooth operations of the Front Desk supervises the Front Office team and delivers exceptional guest service The role involves handling guest interactions managing check-ins outs resolving issues and supporting training for junior staff while maintaining HIEX brand standards Key Responsibilities Guest Experience Operations Deliver a warm and efficient check-in and check-out experience Acknowledge IHG One Rewards members and returning guests Handle reservations inquiries and upselling opportunities Assist guests with billing information complaints and special requests Ensure accurate room assignment key control and cashiering Monitor lobby operations and guest flow to maintain smooth service Team Leadership Supervise and support the Front Office Associates during shifts Conduct on-the-job training for brand standards and guest service skills Ensure grooming standards discipline and SOP compliance Coordinate with Housekeeping Security Engineering and F B for daily operations Brand Standards Compliance Follow HIEX and IHG service standards True Hospitality behaviours and safety guidelines Maintain accurate records reports and shift handovers Ensure adherence to cash handling policies and audits Problem Solving Guest Recovery Act as a key escalation point for guest issues and ensure timely resolution Anticipate guest needs and address concerns proactively Maintain strong communication with management for service issues and improvements What We Need From You Skills Competencies Strong communication and interpersonal skills Ability to handle guest issues with confidence and empathy Good knowledge of PMS Opera Concerto preferred Leadership and team coordination abilities Smart professional grooming and positive attitude Qualifications Graduate in Hospitality Any discipline Minimum 1-2 years of Front Office or Guest Service experience 6 months supervisory experience preferred Tech-savvy with basic proficiency in computers and billing operations Flexible to work rotating shifts weekends and holidays Physical Requirements Ability to stand for long hours Ability to lift push objects up to 23 kg when required What We Offer Holiday Inn Express Noida Knowledge Park provides Duty Meals 5-Day Working IHG Room Rate Discounts Worldwide IHG F B Discounts Uniform Locker Facility Learning Development through IHG Learning Hub Career growth across IHG hotels How to Apply Interested candidates may share their updated CV at Hr hiexpress co in
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Front Office Team Leader-HIEX-BLREP
3 days ago
India IHG Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearDescriptionKey Responsibilities:Guest Service & Operations:Supervise and coordinate daily front office operations, ensuring all guests receive prompt, professional, and efficient service.Manage check-in, check-out, and room assignment procedures in line with brand standards.Anticipate guest needs and handle complaints or requests promptly and...
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Founder's Office Executive
2 weeks ago
India GoodEnough Energy Full timeJob Description Company Overview GoodEnough Energy is a leading company in renewable energy, focused on creating smart and sustainable Energy Storage Systems (ESS). Our solutions help reduce CO2 emissions, improve grid stability, and promote cleaner energy use. Based in Greater Noida, we are committed to driving innovation and sustainability for a greener...
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Front Office Manager Hiex Blrby
1 week ago
India IHG Hotels & Resorts Full timeJob Category Hotel-Front Office Key Responsibilities Guest Experience Operations Ensure a smooth efficient and guest-focused Front Office operation including Reception Reservations and Night Audit Monitor guest satisfaction scores and take proactive measures to enhance service quality Handle guest feedback and complaints promptly maintaining professionalism...
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Housekeeping Team Leader Hiex Hydtc
2 days ago
India IHG Hotels & Resorts Full timeJob Category Hotel-Housekeeping Key Responsibilities Operational Responsibilities Supervise the daily cleaning of guest rooms corridors and public areas as per Holiday Inn Express brand standards Conduct room inspections to ensure rooms are cleaned maintained and ready for guest occupancy Monitor housekeeping supplies and linen stock levels report shortages...
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Duty Manager Front Office- HIEX BLREP
3 days ago
India IHG Full time ₹ 6,00,000 - ₹ 12,00,000 per yearDescriptionKey Responsibilities Guest ServiceSupervise Front Office operations including check-in, check-out, reservations, and guest inquiries.Act as the "Manager on Duty" during shifts, ensuring high levels of guest satisfaction.Handle guest complaints promptly and professionally, resolving issues or escalating when necessary.Maintain visibility in the...
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Team Leader- Reservations
1 week ago
India Destination Hotels Full timeJob Description Summary You will be responsibleto assist with theefficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations. The Team Leader - Reservations is responsible to assist in the smooth and efficient running of the Front Office Department within...
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Assistant Professor/Associate Professor
2 weeks ago
Noida, India IILM University, Greater Noida Full timeJob Description Department of Communication, School of Humanities and Social Sciences Job Title: Assistant Professor Key Responsibilities: Teach undergraduate and postgraduate courses in Foreign Languages- French, Spanish, German Develop dynamic and student-centred course materials and assessments. Supervise student research projects and internships Conduct...
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Front Office Team Leader_HIEX_HYDTC
7 days ago
India IHG Full time ₹ 5,00,000 - ₹ 15,00,000 per yearDescriptionKey Responsibilities:Lead, motivate, and manage the front office team to ensure high-quality service delivery.Supervise daily front office operations including check-in/check-out, guest inquiries, and reservations.Assist in training new team members and provide continuous coaching to staff.Ensure accurate and timely handling of guest accounts,...
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India IHG Full time ₹ 5,00,000 - ₹ 12,00,000 per yearDescriptionAbout UsAt Holiday Inn Express, we're focused on travel that's simple and smart. That means easy check-ins, comfy rooms with all the essentials, and warm service that makes guests feel at home. As part of the IHG Hotels & Resorts family, we live and deliver True Hospitality for Good every day.What's the Job?As a Duty Manager, you will oversee...
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Assistant Manager
2 days ago
Ahmedabad, India Destination Hotels Full timeJob Description Summary To assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel. Qualifications Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. . Well developed communication and customer relations skills