Contact Center Executive-School

2 weeks ago


Mumbai, Maharashtra, India VIBGYOR Group of Schools Full time ₹ 1,04,000 - ₹ 1,30,878 per year

About Us::

Established in 2004, we are a chain of schools offering national and international curriculums across 39 schools pan India. With our well-researched curriculum, modern teaching methodologies and wide range of extra-curricular activities and facilities we constantly strive to enthuse our students with fascinating learning experiences every single day.Role & responsibilities

Primary responsibility

  • Handle enquiries received through phone (toll free), web, email.
  • Generate and qualify leads through outbound cold calling.
  • Manage to convince the parents /potential customers to visit the school premises from where the Relationship Team shall take over.
  • Follow up on no show cases.
  • Make post school visit calls to the same parents /potential customers to enquire on their experience and check if all doubts were well catered.
  • Manage up-sell and cross sell opportunities within the group (as and when the group is ready).
  • Ensure 100% capturing of potential parent interaction data in ERP and generate related reports


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