Contracts Administrator 3-Fin

The Contracts Administrator job is comprised of either a Deal Specialist or a Deal Manager role. Both work in a multi-cultural environment and cover multiple countries and/or lines of business. The work is fast-paced and seasonal in nature, corresponding with Oracle's quarterly and annual fiscal cycles.

Career Level - IC3

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The Customer Deal Manager leads and manages the contracting process end-to-end for strategic, complex transactions that meet regional criteria requiring Customer Deal Desk Manager involvement. The Customer Deal Desk Manager sets the overall direction for his/her assigned managed deal(s) and is responsible for the successful execution of the contracting process, ensuring consistency and adherence with Oracle strategy, commitments and goals as well as compliance with Oracle policies and procedures. He/She facilitates and co-coordinates discussion amongst Sales and multiple Oracle functional stakeholders (i.e. Customer Deal Desk Specialist, RevRec, Finance, Legal, OFD, Business Practices, Migrations, Order Management, etc.) to reach agreement on contracting terms in order to solve complex contracting scenarios and meet the specific needs of his/her assigned managed deal(s).

Responsibilities:

• Lead and Facilitate Large and Complex deals as the owner of Oracle internal processes through customer activation
• Provide dedicated support and lead the virtual deal team for assigned deal(s) hosting regular cadence calls, project managing tasks/actions and leading the deal to a successful conclusion
• Work proactively with Sales and functional stakeholders, (i.e. Deal Specialist, RevRec, Finance, Legal, Oracle Finance, Business Practices, Migrations, Order Management, etc.) to develop a realistic close plan, including identifying key milestones, anticipating potential issues and identifying resolutions
• Weekly management reporting on deal status, real time visibility into deal plans, issues, & sales participation
• Provide advice to Sales by identifying applicable Oracle policies as they relate to specific contract terms, advising Sales on the appropriate contract terminology for the deal
• Articulate to Sales the rationale behind Oracle policy and contract terms to assist them with Customer negotiations. Know when to defer to functional stakeholders during Customer negotiations
• Advise Sales on the appropriate terminology to include in approval requests to ensure that the contract term requests are clear and unambiguous; informing Sales about any alternative solutions, if required within the ambit of Oracle Policies, helping Sales in deal structuring; allowing Oracle approvers to make informed decisions and Deal Specialists to successfully and efficiently draft the final contract
• Facilitate internal discussions amongst functional stakeholders to reach practical business solutions to complex contracting issues, and provide such functional stakeholders with any contract documents necessary to ensure a thorough evaluation of issues
• Collaborate with and provide guidance to the Deal Specialists responsible for drafting the deal(s)
• Complex deal drafting under the guidance of legal where terms go outside the usual playbook
• Complete final review of the contract documents to ensure that all contract terms have been appropriately approved by Oracle and the contract reflects all negotiated commitments before releasing the contract to Sales
• Proactively manage the Deal Plan, facilitating involvement and commitment from all parties until the contracting process has concluded
• Other responsibilities as may be deemed appropriate by Oracle management
• May act as primary Customer Deal Desk Manager and Customer Deal Desk single point of contact for assigned Oracle strategic clients
• Provide advice and act as Customer Deal Desk Management resource person on business practices specific to an Oracle local subsidiary.

Competencies:

1. Quality Focused: Produce high quality results independently. Able to break a complex problem into simple workable items, establish relationships between them and logically communicate solutions
2. Communicating for Impact: Excellent written, verbal, interpersonal, and analytical communication skills. Influence to change perceptions in a positive, creative and respectful way. Adjust message delivery to address specific needs and perspectives of the audience
3. Critical Thinking: Follow established policies and procedures, as well as problem solve and apply sound judgment when executing non-standard transactions
4. Change Agility: Drive change skillfully, and gain adoption from all stakeholders in a timely manner. Quickly recognize situations or conditions where change is needed, and demonstrate resilience in times of change or uncertainty
5. Professional: Thrive in a fast-paced, deadline-driven environment, while maintaining professional demeanor and customer focus at all times
6. Mastering Complexity: Understands sensitivity of time, provides balanced and timely judgment even when complete facts are not available; while working on high value deals/complex contracts, is able to judge potential risks by using past experience and knowledge, and to link problem areas to predict potential outcomes and provide logical solutions; develops and systematically evaluates alternative courses of action, identifies solutions and impact of alternatives
7. Customer Centric: Understand customer intent and anticipate customer needs on the transaction, and apply best practices and creative solutions. Facilitate a deal from identification to closure
8. Collaboration: Project manage deals, hosting and driving discussions with multiple stakeholders to achieve the desired outcome. Build reciprocal relationship with multiple stakeholders internally. Identify synergies across LOBs and act on opportunities to integrate efforts. Leverage others' expertise and share information and best practices to optimize work results
9. Competitive Edge: Use insight gained across organizational boundaries to inform future practices and increase synergies
10. Leadership: Strong coaching and influencing skills. Lead by example, personally modelling positive values, behavior and work practices. Engage and value input from diverse groups. Delegate with clearly defined responsibility and authority

Experience & Qualifications:

• Project management skills and ability to document and track key milestones of a project
• Excellent written and verbal communication skills and comfortable communicating with senior level executives
• Ability to lead discussions and drive actions across multiple stakeholders to a successful outcome
• Experience drafting, reviewing, and interpreting contracts comfortable operating in a fast paced and often high-pressure environment
• Good leadership and decision-making abilities.
• Proficient in MS Office.
• Legal qualification is an added advantage

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Career Level - IC3