Customer Relationship Manager
1 week ago
Job Description
Position: CRM Executive – Multilingual
Company: Sky Gold & Diamond Ltd.
Industry: Jewellery (B2B)
Job Type: Full-Time
Job Summary
Sky Gold & Diamond Ltd. is seeking a CRM Executive fluent in South Indian languages (Tamil, Telugu, Kannada, Malayalam) to manage and strengthen relationships with B2B clients. The role focuses on customer engagement, order coordination, and post-sales support to ensure high client satisfaction.
Key Responsibilities
- Handle B2B client communication through calls, emails, and WhatsApp
- Coordinate with sales, production, and logistics teams for order processing
- Maintain and update customer data in CRM systems
- Resolve customer queries, complaints, and follow-ups professionally
- Support sales team in order confirmations, dispatch updates, and collections
- Build long-term relationships with regional clients
- Ensure timely feedback and customer satisfaction
- Prepare basic reports on customer interactions and order status
Language Requirements
- Mandatory proficiency in any one or more of the following:
- Tamil
- Telugu
- Kannada
- Malayalam
- English & Hindi knowledge preferred
Candidate Profile
- Any Graduate (Commerce / Business preferred)
- 1–5 years of experience in CRM / Customer Support / Sales Coordination
- Jewellery industry experience preferred
- Strong communication and interpersonal skills
- Proficient in MS Excel, email communication, and CRM software
- Customer-focused with problem-solving abilities
Key Skills
- Customer Relationship Management (CRM)
- Multilingual Communication
- B2B Client Handling
- Order Coordination
- Follow-up & Negotiation
- Data Management
- Team Coordination
Interested Candidates kindly call or Mail me on &
Also Share the following data
- Last Salary
- Expected Salary
- Notice Period
- Total Experience
- Location
Job Type: Full-time
Pay: ₹25, ₹40,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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