Customer Relationship Associate

1 hour ago

Navi Mumbai, Maharashtra, India Trijosh fashion private limited Full time ₹ 24,00,000 - ₹ 36,00,000 per year

Company Name - Nap Chief

Website -

Address - Turbhe, Navi Mumbai

Type: Full-Time

POSITION - Customer Relationship Associate

Nap Chief s looking for a Customer Relationship Associate to join our dynamic team. As a part of our growing Direct-to-Consumer (D2C) initiative, you will be responsible for ensuring smooth and meaningful interactions with customers, driving engagement, and enhancing overall satisfaction at every stage of their journey with us.

Experience: 1- 2 years

Role and Responsibilities:

Customer Support Coordinator : Serve as the first point of contact for customers through email, phone, or chat, ensuring a seamless experience.

Order Tracking & Support : Track orders, handle inquiries, and ensure timely responses to all customer tickets.

Relationship Builder : Develop and maintain strong relationships with customers, understanding their needs and ensuring they feel valued and heard.

Customer Feedback Loop : Collect and relay customer feedback to the team to improve products and services.

CRM Management : Organize customer interactions and data using CRM tools to ensure accurate records and communication.

Problem-Solver : Resolve customer concerns with empathy and creative solutions.

Brand Advocate : Represent the companys values and provide an exceptional customer experience to encourage loyalty and satisfaction.

Ideal Candidate

  • Graduate in Business, Communications, or a similar field.
  • Strong Communication Skills with the ability to engage with customers professionally and empathetically.
  • Customer-Centric : Positive attitude, passionate about delivering outstanding service.
  • Multitasker : Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
  • CRM Tools Knowledge : Familiarity with CRM tools is a plus, but not required.
  • Problem-Solving Mindset : Quick-thinking and adaptable to resolve issues effectively.

If you are eager to build strong relationships and contribute to our customer-first culture, wed love to hear from you

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Leave encashment

Application Question(s):

  • Can you travel til Turbhe daily?
  • How many years of work exp in customer service department?
  • What is your age?

Language:

  • English (Required)

Work Location: In person

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