Telesales Executive

5 days ago

Surat, Gujarat, India KD Farms Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Key Responsibilities

* Sales Generation:

* Conduct outbound calls (including cold calls) to prospective customers to present products or services.

* Handle inbound calls from customers interested in making a purchase or seeking information.

* Effectively utilize pre-written sales scripts while tailoring the conversation to customer needs.

* Persuade customers to purchase, cross-sell, and upsell products/services where appropriate.

* Process customer orders accurately and efficiently.

* Target Achievement:

* Work relentlessly to meet or exceed daily, weekly, and monthly sales quotas and targets.

* Customer Relationship Management:

* Build and maintain strong, long-lasting customer relationships to encourage repeat business.

* Address customer questions, concerns, and complaints professionally and promptly.

* Provide excellent customer service throughout the sales cycle.

* Administration & Reporting:

* Maintain detailed and accurate records of all customer interactions, sales, and follow-up activities in the CRM (Customer Relationship Management) system.

* Generate and submit daily/weekly/monthly sales reports as required.

* Product Knowledge:

* Develop and maintain a deep, comprehensive knowledge of all company products, services, and current promotions.

Qualifications and Skills

* Education: High school diploma or equivalent is required. A Bachelor's degree in business, marketing, or a related field is a plus.

* Experience: Proven experience as a Telesales Executive, Telemarketer, or in a similar sales/customer service role, preferably with a track record of meeting sales quotas.

* Core Skills:

* Excellent Communication: Clear, professional, and persuasive verbal communication skills with a positive phone manner.

* Negotiation & Closing: Strong negotiation skills with the ability to close sales effectively.

* Resilience: Cool-tempered, patient, and able to handle rejection constructively.

* Tech Proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

* Results-Oriented: A focused, goal-driven mindset with strong organizational and time management skills.

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