Deputy Sales Manager

14 hours ago

Chandigarh, Chandigarh, India Oberoi Hotels & Resorts Full time

This position is responsible for achieving budgeted room nights and revenue target in a defined territory through 100% retention of all existing key accounts, driving deeper penetration into existing clients potential and meeting business development targets by acquiring all targeted accounts from the prospect list.

Key Responsibilities

  • Develop a Key Account Management plan for each Key Account assigned.
  • Ensure continuous focus on acquisition by developing and acting on a "Sales Pipeline"
  • Develop and proactively update a Prospect list for business development
  • Conduct Client Business Reviews for assigned Key accounts per agreed periodicity with the client. Business reviews to be in the form of meetings with minutes and a formal presentation of data/ key benefits and outcomes.
  • Ensure comprehensive coverage and knowledge of assigned territory
  • Actively seek opportunities to grow domestic leisure and MICE business for the Company properties.
  • Introduce new service / product upgrades to Key clients through "show and tell" and appropriate entertainment to get them to experience the Company's products and services.
  • Effectively partner Hotel operations teams to meet and exceed customer expectations.
  • Achieve agreed sales targets through effective market penetration and customer contact.
  • Assist in the development and preparation of the Sales and Marketing Plan and Sales Budget.
  • Prepare and maintain on-line, updated relevant documentation, records, formats and MIS for easy referencing and retrievability.
  • Ensure timely, accurate and comprehensive update of all client data into Sales Logix
  • To keep abreast of market factors and competitor activity. Continuously benchmark company products and services against competitors to ensure the company remains "Best in class".
  • Co-ordinates and ensures the efficient operation of F&B functions, guest stays to ensure revenue maximization and customer satisfaction.
  • Maintains close contact with guest and market and to earn goodwill and recommends modification of product, services, amenities based on analysis of feedback.
  • Assists in F&B promotion and special promotional activity.
  • Organizes PR activity, to ensure goodwill and effective market penetration, with in corporate guidelines.

Key Requirements

  • Graduate with over 5 years of experience in luxury hospitality sales.
  • Excellent written and verbal communication skills.
  • Good understanding of key business drivers.
  • Good knowledge of the local market, external competitor activity and market trends/ opportunities
  • Sharp analytical mind, with good attention to detail.
  • Ability to multi-task on issues.
  • Ability to work independently and on own initiative.
  • Professional approach and demeanor.
  • High results orientation

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