Team Lead-Retention
3 hours ago
Lead and mentor a team of retention agents to reduce customer churn and improve loyalty.
Monitor daily performance, including retention rates, saves, CSAT, etc.
Handle escalated retention calls and provide quick, customer-centric resolutions.
Required Candidate profile
Grad with at least 3 years of leadership exp.
Knows retention strategies, cancellation triggers, and save techniques.
Proven ability to manage performance, coach agents, and improve retention KPIs.
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