Team Lead-Retention

3 hours ago


Gurgaon, Haryana, India Asap Staffing Solutions Delhi Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Lead and mentor a team of retention agents to reduce customer churn and improve loyalty.

Monitor daily performance, including retention rates, saves, CSAT, etc.

Handle escalated retention calls and provide quick, customer-centric resolutions.

Required Candidate profile

Grad with at least 3 years of leadership exp.

Knows retention strategies, cancellation triggers, and save techniques.

Proven ability to manage performance, coach agents, and improve retention KPIs.


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