Team Lead-Retention
1 week ago
Lead and mentor a team of retention agents to reduce customer churn and improve loyalty.
Monitor daily performance, including retention rates, saves, CSAT, etc.
Handle escalated retention calls and provide quick, customer-centric resolutions.
Required Candidate profile
Grad with at least 3 years of leadership exp.
Knows retention strategies, cancellation triggers, and save techniques.
Proven ability to manage performance, coach agents, and improve retention KPIs.
-
Retention Lead
2 days ago
Gurgaon, Haryana, India Yiron Technologies Full timeAbout the RoleWe are seeking a strategic, data-driven, and creatively sharp Retention Lead to own and scale our customer lifecycle marketing and retention efforts. This role is critical in driving engagement, repeat purchases, and reducing churn across our platform. You will be responsible for building personalized customer journeys, spearheading CRM...
-
Team Lead
6 days ago
Gurgaon, Haryana, India ValuePoint Full time ₹ 8,00,000 - ₹ 12,00,000 per yearKey ResponsibilitiesLead the administration and lifecycle management of Microsoft Exchange (on-prem and hybrid) and Microsoft 365 services.Manage and optimize M365 services such as Exchange Online, SharePoint Online, OneDrive, Teams, Intune, and Defender for M365.Implement and maintain security policies, compliance configurations, and data loss prevention...
-
Product Manager – Retention
2 weeks ago
Gurgaon, Haryana, India Univest Full time ₹ 15,00,000 - ₹ 20,00,000 per yearAbout the RoleWe are looking for a Product Manager – Retention with strong B2C experience and a deep understanding of user behaviour, engagement loops, and lifecycle management. The ideal candidate has 5+ years of experience in a product-led, consumer internet company, and has owned retention metrics end-to-end.This role will directly impact...
-
Retention Marketing
1 week ago
Gurgaon, Haryana, India Divine Hindu Full time ₹ 5,00,000 - ₹ 12,00,000 per yearRole: Retention Marketing SpecialistCompany:Divinehindu Lifestyle Pvt. Ltd. (Divine Hindu)Location:Sector 27, GurugramType:Full-time, Work From OfficeTimings:9:00 AM – 6:00 PM (Monday to Saturday, 2nd Saturday Off)About Divine HinduDivine Hindu is a fast-growing spiritual D2C brand, offering authentic Rudraksha, gemstones, pooja products and spiritual...
-
CRM & Retention Marketing Manager
2 weeks ago
Gurgaon, Haryana, India Transformative Ventures Full time ₹ 12,00,000 - ₹ 24,00,000 per yearWe are seekingCRM and Retention Marketing Managerfor the Latin America market.This role will drive localized storytelling, manage CRM and retention programs, and collaborate across global marketing, content, and design teams to deliver engaging, relevant, and high-performing communication for the region.The ideal candidate will have a strong understanding of...
-
Team Lead
1 week ago
Gurgaon, Haryana, India Cvent Full time ₹ 12,00,000 - ₹ 24,00,000 per yearOverviewWe are looking for a strategic, analytically driven FP&A professional to join our team as aSenior Analyst II/Assistant Managersupporting theEnterprise salesdivision with $230M+ in bookings. This role will be instrumental in driving financial planning, performance analysis, and strategic insights to support business decisions and operational...
-
Team Lead
2 weeks ago
Gurgaon, Haryana, India Cvent Full time ₹ 17,50,000 - ₹ 2,50,00,000 per yearCvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues...
-
Team Lead
3 days ago
Gurgaon, Haryana, India Zyla Health Full timeJob Summary:We are seeking a proactive and experienced Customer Support Team Leader to guide, mentor, and support our customer success team. The ideal candidate will be responsible for driving customer satisfaction, improving team performance, and ensuring the team follows best-in-class support practices. Youll play a pivotal role in creating SOPs, improving...
-
Customer Retention Manager
9 hours ago
Gurgaon, Haryana, India Curelo Full timeKey ResponsibilitiesDevelop and execute end-to-end CRM and lifecycle marketing campaigns to drive engagement, retention, and reactivation.Strategize and optimize owned media channels (Push Notifications, WhatsApp, Email) to improve customer lifetime value (CLTV).Design automated user journeys across onboarding, engagement, and retention stages.Conduct ...
-
Team Lead International Taxation
4 days ago
Gurgaon, Haryana, India Team Vertex Cosmos Full timePosition OverviewTeam Leader/ Trainer Taxation supporting retail investors in German and European capital markets with tax-related queries and regulatory compliance matters for securities transactions.1. Mandatory Experience RequirementsDomain Experience (Minimum 2-3 years)Capital Markets Customer Support: Direct experience handling customer queries related...