Manager - Shipment Reconciliation

2 days ago

Gurgaon, Haryana, India Delhivery Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Roles and Responsibilities

The Manager, Shipments Dispute Reconciliation, is responsible for leading the resolution of shipment- related disputes with clients. This role requires strong analytical skills to perform Loss vs. Revenue Analysis, excellent negotiation abilities to achieve favorable outcomes, and meticulous attention to detail to ensure timely and accurate reconciliation of client disputes, provisions, audits, and compliance. The manager will lead a multi-faceted team to resolve client lost and damaged disputes, analyze and mitigate financial losses, and ensure the accurate closure of all shipment-level disputes from the client end. This role is central to safeguarding the company's revenue and maintaining strong client relationships.

Client Dispute Resolution Leadership & Reporting

  • Monitor and reconcile daily, weekly, and monthly transactions between internal stakeholder & Clients.
  • Lead and manage the end-to-end process of resolving all shipment-level disputes with clients, ensuring a high rate of successful and timely reconciliation.
  • Serve as the primary point of contact for clients regarding disputes. Utilize strong negotiation skills to reach mutually beneficial agreements while protecting the company's financial interests.
  • Generate regular reports on dispute resolution metrics, including resolution rates, financial recoveries, and key trends. Present these findings to senior management.
  • Conduct thorough Loss vs. Revenue Analysis for each dispute to determine the financial impact and support negotiation strategies.

Stakeholder Coordination

  • Coordinate with finance, warehouse, operations, and clients to resolve discrepancies.
  • Work closely with operations, sales, and finance teams to gather necessary information and align on dispute resolution strategies.

Process Improvement

  • Identify gaps and improve automation and efficiency in reconciliation processes.
  • Develop SOPs and policies to ensure robust minimizing the losses.
  • Designing SOP for every client to minimize the losses for damage & TAT breach cases.

Team Leadership

  • Supervise and mentor a team of specialists, providing guidance and training to improve their analytical and negotiation skills.
  • Demonstrated ability to lead, motivate, and develop a team.

Audit & Compliance

  • Prepare monthly reconciliation reports and summaries for management review.
  • Support statutory and internal audits by providing necessary reconciliations and documentation.
  • Ensure compliance with internal financial policies and external regulatory requirements.

  • SM-Shipment Reconciliation

    20 hours ago

    Gurgaon, Haryana, India Delhivery Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    KEY RESPONSIBILITIES: -1) Reconciliation and Discrepancy Resolution:Lead and execute complex data reconciliation processes to compare revenueand loss data across multiple clients.Investigating and resolve root causes of discrepancies, collaborating withvarious departments like finance, operations.Proactive and strategic problem-solver with a proven track...

  • Reconciliations Governance Manager

    4 days ago

    Gurgaon, Haryana, India American Express Global Business Travel Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Manager – Reconciliations Governance Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. This is a role working for American...

  • Manager – Reconciliations Governance

    6 days ago

    Gurgaon, Haryana, India American Express Global Business Travel Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.This is a role working for American Express Global Business Travel at an exciting...

  • Reconciliation Specialist

    2 weeks ago

    Gurgaon, Haryana, India Kite Full time

    Job DescriptionGurgaonFull-TimeJob Description: Reconciliation Specialist - Credit Cards & PPI ProgramsWho are weFalcon a Series-A funded cloud-native, AI-first banking technology & processing platform that helps banks, NBFCs, and PPIs quickly and affordably launch next-gen financial products, such as credit card, credit line on UPI, prepaid card, fixed...

  • Reconciliation Analyst

    1 week ago

    Gurgaon, Haryana, India American Express Global Business Travel Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.What You'll DoThe oversight of process, administration and management of overall...

  • Reconciliation Analyst

    19 hours ago

    Gurgaon, Haryana, India American Express Global Business Travel Full time ₹ 10,00,000 - ₹ 20,00,000 per year

    Reconciliation Analyst Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You'll DoThe oversight of process, administration...

  • Reconciliation Analyst

    1 week ago

    Gurgaon, Haryana, India American Express Global Business Travel Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.What You'll DoThe oversight of process, administration and management of overall...

  • Manager - Reconciliations & Client Onboarding

    21 hours ago

    Gurgaon, Haryana, India Alphastar Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Manage vendor reconciliations, AR/AP processes, accounts receivable & payable, and dispute resolution.* Lead client onboarding from contract signing to go-live.Provident fundHealth insuranceAnnual bonus

  • Assistant Manager

    20 hours ago

    Gurgaon, Haryana, India Avantor Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Assistant Manager - EXIM is accountable for arranging Import & Export shipments with timely deliveries and cost having smooth custom clearance after arrival of the shipment with compliance to applicable custom rules and regulations. MIS/ Data Analytics/ Shipment tracking/ MS Office Tools.What we're looking for:Education:Graduate in any discipline (preferably...

  • Reconciliation Officer

    18 hours ago

    Gurgaon, Haryana, India FNZ Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionRole DescriptionThe Analyst is responsible for the production of the reconciliation on a day to day basis in the delivery of the service for Corporate / Retail Clients on behalf of FNZ.This means the following key requirements,The role holder will be responsible for all aspects of day to day processing, including using the reconciliation tool...