Business Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do

• The oversight of process, administration and management of overall Airline and Hotel Goods and Services Taxes(GST) reconciliation, reporting, supplier communication and required archiving processes.
• The overall administrative and communication support in close collaboration with the banking client Global Travel Management and Global Sourcing teams. Key Focus is to support BTSS/Global Travel APAC in the management, reconciliation and archiving process and ensure Goods and Services Taxes(GST) can be fully reclaimed by the client.  
• Monitor and support the day-to-day India Goods and Services Taxes(GST) reconciliations and perform quality checks on reconciliation documentation.
• Act as the Point of Contact within the Business on Goods and Services Taxes(GST) related matters and assist with enquirers including no match follow up(s).
• Contact and coordinate with all suppliers (Airline/Hotel) in ensuring invoices to hand:
• Ensure missing invoices are received. Ensure invoice errors are rectified.
• Follow up missing invoice missing on airline portals.
• Ensure all customer transactions are reported on the Tax Portal.Obtain and monitor CTE & P2P transaction reporting (hotel)
• Handle external receipt and internal distribution of invoices where/if required.
• Work with Amex GBT to ensure reconciliation data is received in a timely manner.
• Monitor and highlight any variables that present Goods and Services Taxes(GST) values at risk. 
• The key client contacts for this role will be India Senior Key Stakeholders within Operations & Technology, Finance, Citi Global Sourcing and the Taxation Team as well as the external tax consultant appointed by the client. Assist with coordination of ad-hoc report Goods and Services Taxes(GST) reconciliation requests by the business. Lend administrative support in the maintenance of all Goods and Services Taxes(GST) reconciliation documentation.
• Ensure resolutions on all Goods and Services Taxes(GST) related customer concerns/at Risk values.
• Establish and ensure Invoice archiving process are followed – print soft copies of invoices and coordinate/ensure physical archiving.
• Lead potential automation effort on Hotel and Airline Goods and Services Taxes(GST) reconciliation process.

What We're Looking For

• Graduate with 2 to 5 years experience in Goods and Services Taxes(GST) reconciliations
• Operational and Technical expertise in all travel related areas i.e. travel agency operations, Airlines, Hotel and Ground Transportation.
• Experience in client relationship management.
• Familiarity with online booking tools.
• Familiarity with travel management information reporting and hierarchy setup.
• Strong project management skills.
• Good written and verbal communication skills
• Relevant industry qualifications including familiarity with major Global Distribution Systems (GDS) such as Galileo, Abacus, Sabre and Amadeus.
• Proficiency in Microsoft Office i.e. PowerPoint, Excel, and Word.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for