Assistant Manager

2 weeks ago

Gurgaon, Haryana, India Marks and Spencer Full time ₹ 1,50,000 - ₹ 28,00,000 per year

Job purpose: As an Assistant Manager Supply Chain, Primary responsibility will be to ensure efficient and timely execution of Last Mile delivery operations. Coordination with warehouse team and Third-party logistic partner for vehicle placement. Manage daily delivery activity to achieve high on time delivery performance. Collaborate with cross functional teams to ensure end-to-end delivery success.

Role & responsibilities:

Last Mile Delivery Management

  • Oversee and ensure smooth execution of last mile delivery operations across designated areas.
  • Monitor daily delivery performance metrics, including on-time deliveries, failed deliveries, and returns.
  • Manage and track real time delivery status using Logistic tracking tool or dashboard.
  • Monitor end to end delivery closure reports to track pending, failed or reschedule shipments.
  • Conduct regular meetings with delivery partners to discuss performance and gaps.

Performance Monitoring:

  • Track key operational KPIs [Eg :- Delivery SLA , Cost per delivery etc]
  • Analyse performance report and take corrective actions to address issues or delay.

Customer experience:

  • Ensure high level customer satisfaction through effective delivery tracking and issue resolution.
  • Collaborate with customer service teams to handle escalations and feedback related to delivery.

Warehouse Coordination and Issue resolution:

  • Investigate and resolve issue related to missing, delayed / packing error or damage shipment in coordination with warehouse team.
  • Provide accurate and timely update to customer service team post investigation in coordination with warehouse team to ensure consistent communication.

Shipment Reconciliation and Dispute Management:

  • Conduct monthly reconciliation of all shipments, including delivered, in-transit, returned and undelivered shipments.
  • Ensure 100% accuracy in shipment reconciliation across system and with 3PL partners
  • Track escalate disputed shipments [ lost , damage, undelivered] to courier partner with defined SLA.
  • Collaboration with Finance team on monthly basis to reconcile COD remittance dispute.

Preferred candidate profile

  • Bachelor's degree
  • 3-5 Year of relevant experience in Logistic Specifically Last Mile Delivery.
  • Prior experience working with 3PL partners like Delhivery, or E-commerce like Flipkart, Myntra.
  • Hands on experience with shipment reconciliation, fraud investigation, loss prevention.

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