Service Manager

2 weeks ago


Madhyamgram Kolkata West Bengal, India Genix Resources Private Limited Full time ₹ 2,40,000 - ₹ 7,20,000 per year

Staff management and development

  • Hire, train, and supervise service technicians, advisors, and support staff.
  • Schedule and assign work duties based on staff skills and availability.
  • Set performance goals for the team and monitor productivity.
  • Provide or arrange for technical training and ensure team morale and retention.

Customer relations

  • Oversee daily customer interactions and ensure high levels of satisfaction.
  • Address customer complaints and concerns promptly and effectively.
  • Educate customers on vehicle maintenance and service recommendations.
  • Build relationships with customers to encourage repeat and referral business.

Operations and efficiency

  • Manage the daily workflow of the service department to optimize efficiency.
  • Ensure high-quality repairs and minimize "comebacks".
  • Conduct periodic spot checks on completed work.
  • Maintain a clean, safe, and compliant work environment, adhering to safety policies and regulations.

Financial and administrative management

  • Oversee the department budget and implement cost-control measures.
  • Track service revenue and other financial metrics, prepare performance reports.
  • Manage parts and supplies inventory, including ordering and supplier relationships.
  • Maintain accurate and complete service and warranty records

Job Type: Permanent

Pay: Up to ₹30,000.00 per month

Work Location: In person


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